ALAN GLENN
Saint Petersburg
Summary
Achieved high customer satisfaction by delivering expert automotive diagnostics and repair services. Resolved a wide range of technical issues independently, enhancing operational efficiency. Maintained a comprehensive collection of tools and certifications, including ASE Master and Honda/Acura Master certifications, to support service excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Master Technician
Crown Mercedes
2024 - Current
- Diagnosed complex vehicle issues utilizing advanced diagnostic tools and software.
- Led repair operations ensuring adherence to manufacturer specifications and quality standards.
- Trained and mentored junior technicians in best practices for vehicle maintenance and repair.
- Streamlined workflow processes to enhance efficiency in service department operations.
Lead Automotive Technician
JB Import Automotive
11.2016 - Current
- Master ASE/ Honda Technician. Complete Service, Repair and Diagnostics of European Automobiles. BMW, Mercedes, Audi, Vw, Jag, Land Rover, Porsche, Honda, Acura, Nissan, Toyota, also service classic (1915) to current Rolls Royce and Bentley. Average 56/60 hrs a week for 4.5 years.
Technician Team Leader
Crown Honda
06.2013 - 11.2016
- Team Leader, oversee other technicians, train new technicians and Diagnose and repair any and all Vehicles dispatched (Honda dealer so mostly Honda's) PDI new Vehicles. Averaged 50hrs week.
- Honda / ASE Master Technician
- 609 Certified
Technician Team Leader
Casey Honda
02.2009 - 05.2013
- Team Leader, Combined hour system with performance bonus, team averaged over 50 hours every week. Trained multiple technicians in this position (4 Master Technicians followed me to Florida, brought all to Crown)
Education
High School Diploma - Automotive Engineering
Ferguson High School
Newport News, VA06.1996
Skills
- Demonstrated unwavering commitment to achieving objectives despite challenges
- Demonstrated consistent reliability in delivering high-quality results
- Demonstrated extensive expertise in relevant field
- Executed prioritization strategies to enhance workflow efficiency
- Assessed and resolved complex issues to drive effective solutions
- Ensured consistent quality and performance across all projects
- Demonstrated mechanical aptitude through hands-on troubleshooting and repair tasks
Certification
- Mercedes Benz Certified
- Recertified ASE Master Certification
- Honda/Acura Master Certified
- Dodge Level 3
- 609 Certified
- Clean FI Drives License
Timeline
Lead Automotive Technician
JB Import Automotive
11.2016 - Current
Technician Team Leader
Crown Honda
06.2013 - 11.2016
Technician Team Leader
Casey Honda
02.2009 - 05.2013
Master Technician
Crown Mercedes
2024 - Current
High School Diploma - Automotive Engineering
Ferguson High School