Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alan Gonzalez Nunez

Long Beach,United States

Summary

Dynamic professional with extensive experience at Floor & Decor, excelling in inventory management and customer service. Proven ability to exceed sales goals while maintaining attention to detail. Skilled in data entry and effective communication, I thrive in fast-paced environments, ensuring timely order processing and exceptional customer satisfaction.

Overview

7
7
years of professional experience

Work History

Warehouse Receiver and Shipper

Floor & Decor
Carson, United States
03.2024 - Current
  • The Warehouse Receiver and Shipper is responsible for the efficient and accurate receipt, storage, and shipping of goods within the warehouse
  • This role ensures that inventory is properly managed, and orders are processed and dispatched in a timely manner
  • The position requires a high level of attention to detail, organizational skills, and the ability to work in a fast-paced environment
  • Shipping: Pick, pack and prepare orders for shipment according to customer specifications or internal orders
  • Ensure shipments are properly labeled, with the correct documentation and shipping labels attached
  • Coordinate with shipping carriers to arrange pick-up schedules and ensure time delivery
  • Maintain accurate records of shipped items and provide tracking information to customer as needed
  • Conduct regular inventory counts to ensure accurate stock levels and minimize discrepancies
  • Receiving: Receive and inspect incoming shipments, ensuring accuracy of quantities, quality, and condition
  • Verify shipments against purchase orders and shipping documentation to ensure correctness
  • Unload products from delivery trucks, checking for damage and reporting discrepancies
  • Label and organize received goods in the appropriate storage locations
  • Update inventory management systems to reflect incoming stock
  • Efficiently managed the check-in process for incoming shipments, ensuring prompt and accurate order fulfillment while maintaining a high standard of professionalism and customer service
  • Demonstrated exceptional inventory management abilities by accurately tracking stock levels, conducting regular audits, and implementing efficient replenishment strategies to minimize discrepancies, optimize storage, and ensure timely availability of products
  • Adhering to all safety hazards and regulations and made sure all warehouse equipment is safe and up to par
  • Created and updated spreadsheets, databases, and other documents using Microsoft Excel
  • Used a variety of computer programming applications to carry out functions and responsibilities such as Microsoft Word, PowerPoint, Quick books, Video Conferencing, 'Zoom', Web Browsers, 'Safari', 'Chrome', and Statistical Software

Sales Associate

Floor and Decor
Carson, United States
01.2024 - Current
  • Maintained records related to sales for store management.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Conducted product demonstrations to highlight features and benefits.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Used technology resources to assist customers in locating and selecting items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Handled customer complaints in a professional manner.
  • Generated sales reports, including weekly, monthly, quarterly sales figures.
  • Trained and mentored new sales representatives on product knowledge and sales techniques.
  • Maintained accurate records of all sales activities including sales calls, presentations, closed sales.

Cashier

Superior Grocers
Long Beach, United States
10.2023 - 01.2024
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
  • Performed cashier duties in a high-volume retail environment, processing up to X transactions per shift
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Operated a POS system to process payments, refunds, and exchanges
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Greeted customers in a friendly and professional manner

Baker/Opener

Knead Donuts and Tea
Long Beach, United States
08.2020 - 09.2023
  • Assisted in all areas of food preparation and cooking, including chopping vegetables and portioning proteins
  • Utilized a variety of cooking techniques to create flavorful and visually appealing foods
  • Utilized a variety of baking equipment to create complex desserts with intricate designs
  • Monitored and adjusted oven temperatures to ensure consistent quality and texture of baked goods
  • Developed and implemented innovative recipes that increased customer satisfaction ratings by X%
  • Created and managed a daily production schedule to ensure timely delivery of fresh baked goods
  • Operated the cash register accurately and efficiently, resulting in fewer mistakes and customer complaints
  • Developed a new menu offering that was well-received by customers and resulted in a X% increase in sales
  • Implemented a system for tracking customer feedback and preferences, resulting in improved customer experience
  • Demonstrated excellent knife skills, resulting in faster food preparation times
  • Ensured high standards of cleanliness and sanitation in the kitchen, resulting in a X-star health rating
  • Monitored food temperatures to ensure that food is cooked to the proper temperature
  • Sorted and washed dishes, cutlery, and cooking utensils, ensuring that all items were clean and ready for use

Intern

Women In Action Reaching Out
Long Beach, United States
01.2023 - 05.2023
  • Company Overview: Women In Action Reaching Out is a non-profit organization dedicated to providing FDA-approved meals to those in need
  • Delivered food donations to disabled and elderly customers
  • Accepted and unloaded food truck deliveries from local businesses and partners
  • Provided customer service by answering inquiries and addressing complaints in professional manner
  • Built positive relationships with clients by listening attentively to their needs and providing support in an empathetic way
  • Ensured compliance with all health codes and safety regulations within facility
  • Assisted in organizing fundraising drives and educational seminars related to food insecurity issues
  • Developed knowledge of food bank operations, inventory management, and donation processes
  • Maintained accurate records of donations received, distributed items, and client visits
  • Collected and transported variety of food donations from various community locations
  • Women In Action Reaching Out is a non-profit organization dedicated to providing FDA-approved meals to those in need

Stocker

99 Cent Only Stores
Lakewood, United States
07.2018 - 08.2020
  • Completed daily tasks such as dusting, mopping and organizing backroom storage areas
  • Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
  • Assisted customers with locating items on the sales floor, resulting in a X% increase in customer satisfaction ratings
  • Followed safety regulations while operating pallet jacks, forklifts and other equipment to move heavy items
  • Operated a forklift to move and store merchandise
  • Resolved customer complaints and disputes in a professional and timely manner

Customer Clerk

Food 4 Less
Long Beach, United States
10.2017 - 11.2017
  • Greeted customers in a friendly and professional manner
  • Followed all safety protocols to ensure a safe working environment
  • Assisted customers in locating products and providing product knowledge, resulting in a X% increase in customer satisfaction ratings
  • Developed a system for organizing merchandise that improved product visibility and accessibility
  • Collaborated with store managers to ensure all shelves were properly stocked and items were properly rotated
  • Completed daily tasks such as dusting, mopping and organizing backroom storage areas
  • Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced

Education

Bachelor of Arts - Criminal Justice

California State University Long Beach
Long Beach, CA
05.2023

High School -

David Starr Jordan
Long Beach, CA
06.2018

Skills

  • Ability to Work in a Team
  • Construction and Installation of Floors
  • Tiling Skills
  • Stock Control
  • Cash Register Operation
  • Point-of-sale Systems
  • Safety Principles
  • Attention to Detail
  • Communication Skills
  • Team Working
  • Merchandising
  • Sales Promotion
  • Customer Relationship Management
  • Expediting
  • Sales
  • Adaptability
  • Food Drives
  • Problem Solver
  • Customer service
  • Order processing
  • Exceeding sales goals
  • Upselling and cross selling
  • Sales expertise
  • Time management
  • Data entry
  • Microsoft outlook, word, and Excel
  • Receiving inspections
  • Inventory management
  • Flexible

Languages

  • English, Native speaker
  • Spanish, Native speaker

Timeline

Warehouse Receiver and Shipper

Floor & Decor
03.2024 - Current

Sales Associate

Floor and Decor
01.2024 - Current

Cashier

Superior Grocers
10.2023 - 01.2024

Intern

Women In Action Reaching Out
01.2023 - 05.2023

Baker/Opener

Knead Donuts and Tea
08.2020 - 09.2023

Stocker

99 Cent Only Stores
07.2018 - 08.2020

Customer Clerk

Food 4 Less
10.2017 - 11.2017

Bachelor of Arts - Criminal Justice

California State University Long Beach

High School -

David Starr Jordan

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Alan Gonzalez Nunez