Alan Graham-Anderson
Columbus,GA
Summary
Customer-oriented General Manager with 13 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
Work History
General Sales Manager
Acura Of Columbus
01.2023 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
General Manager
AutoNation Hyundai
04.2022 - 09.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Directed successful operational turnaround, eliminating over $500,000 in debt within 4 months
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Designed modern employee recognition program which boosted productivity and improved morale.
General Manager
Autonation Volkswagen
07.2021 - 04.2022
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
General Sales Manager
Autonation Hyundai
05.2019 - 07.2021
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed and strengthened high-performance sales team turning over $250,000 per quarter.
- Supervised sales team of 25 people, stepping in to support employees and deliver smooth sales processes for clients.
- Resolved customer issues quickly and managed over 90 sales accounts each month to increase sales and meet quotas.
- Targeted new markets and increased sales 110% through proactive sales and negotiation techniques.
- Increased monthly gross sales from $169,000 to $254,00 and exceeded goals for sales, revenue and profit margins.
Manager
CarMax Columbus
11.2011 - 05.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.
- Produced reports with detailed valuations.
- Documented condition and special features to provide accurate estimations.
Education
Master of Science - Business Management
Strayer University
Washington, DC09.2017
Bachelor of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC12.2010
Skills
- Business Leadership
- Sales Tracking
- Focus and Follow-Through
- Program Optimization
- Records Organization and Management
- Department Oversight
- P&L Responsibility
- Corporate Monitoring
- Strategic Vision
- 5S Principles
- OSHA Requirements
- Guest Satisfaction
- Management Training
- Human Resources Oversight
- Supplier Monitoring
- Hiring and Onboarding
- Total Quality Management
- Staff Meetings
- Sales Territory Growth
- Coaching and Training
- Retail Site Development
- Goals and Performance
- Verbal and Written Communication
- Sales Leadership
- Time Management
- CRM Software
- Sales Process
Additional Information
US Army Airborne Ranger
2X Combat Veteran
82nd Airborne Soldier of the Month
Combat Service Medals
Meritorious Service Medal (2 awards)
Army Commendation Medal (6 awards)
Army Achievement Medal (2 awards)
Military Outstanding Volunteer Service Medal
Korean Service Medal
Good Conduct Medal (consecutively)
Combat Service Medals
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 60 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%
- Resolved product issue through consumer testing.
- Created a company-wide, comprehensive training program for all sales team members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
General Sales Manager
Acura Of Columbus
01.2023 - Current
General Manager
AutoNation Hyundai
04.2022 - 09.2022
General Manager
Autonation Volkswagen
07.2021 - 04.2022
General Sales Manager
Autonation Hyundai
05.2019 - 07.2021
Manager
CarMax Columbus
11.2011 - 05.2019
Master of Science - Business Management
Strayer University
Bachelor of Science - Criminal Justice
Fayetteville State University
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