Alan Guerrier
Brooklyn
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
Certification
Work History
Waiter
- Take food and drink orders in a fast-paced way
- Buss tables, present menus, seat customers, and assist waiters with orders
Salesperson
Portabella
10.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Improved customer service and telecommunication skills to build lasting relationships.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Provided product benefits and advantages and discussed pricing with interested parties.
Education
Associate of Applied Science - Nursing
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2026
High School Diploma -
It Takes A Village Academy
Brooklyn, NY06.2023
Skills
- Bilingual, fluent in English and French
- Problem-resolving
- Technology Governance
- Cross-Selling Products and Services
- Customer Engagement
- Account Management
- Networking
- Sales Process
- Sales Management
- Relationship Building
- Negotiation
- Customer Care
- Relationship Selling
- Trial Close
- Needs Analysis
- Sales Presentations
- Up-Selling
- Business Development
- Sales strategy development
Certification
CPR and AED, 06/26/2023, HeartSaverNY
Activities
- Track and fields team, 2021-2023
- Multicultural Club, 2022-2023
- Dream Squad, 2022-2023
Awards
Perfect Attendance Award Honor Roll Award
Timeline
Salesperson
Portabella
10.2023 - Current
Waiter
Associate of Applied Science - Nursing
Kingsborough Community College of The City University of New York
High School Diploma -
It Takes A Village Academy