ALAN GUNDRUM
Ashland
Summary
Results-oriented Assistant Manager with a proven track record of training and managing staff to achieve exceptional customer service and sales results. Skilled in inventory management, employee scheduling, and recruiting. Known for excellent problem-solving and team leadership abilities.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Food and Beverage Team Leader
Target
02.2026 - Current
- Led team in daily operations and ensured effective workflow management.
- Trained new employees on company policies and operational procedures.
- Coordinated inventory management to maintain stock levels and organization.
Store Manager
American Eagle Outfitters, Inc
04.2025 - 01.2026
- Managed daily store operations and ensured a positive customer experience.
- Trained and developed team members to improve sales performance.
- Oversaw inventory management and maintained stock accuracy.
- Implemented visual merchandising standards to enhance product presentation.
- Coordinated staff schedules to optimize coverage during peak hours.
- Conducted regular team meetings to communicate goals and expectations.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Customer Operations Assistant Manager
Old Navy
Mansfield
02.2024 - 03.2025
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Interviewed potential job candidates and made hiring recommendations to general manager.
Merchandise Specialist
Old Navy
Mansfield
07.2023 - 02.2024
- Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise.
- Implemented store layout changes, including the addition of new fixtures.
- Placed prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Changed or rotated window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Collaborated with store managers to ensure compliance with corporate guidelines.
- Developed visual merchandising strategies to optimize product displays and increase sales.
- Took photographs of displays and signage.
- Developed and maintained relationships with key retail partners to ensure successful product launches.
- Supervised and trained staff members on daily tasks, such as visual merchandising.
Retail Operations Manager
Ulta Beauty
Mansfield
02.2022 - 06.2023
- Developed and implemented effective inventory management strategies to reduce losses and increase sales.
- Identified areas of improvement within store processes and proactively sought solutions.
- Established and maintained excellent customer service standards by training, supervising, and motivating staff.
- Managed and coordinated multiple projects while ensuring timely completion.
- Sought continuing education opportunities to stay current with industry trends.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Managed inventory, new resets, and overseeing trucks.
Team Leader
Target
Mansfield
08.2015 - 01.2022
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Delegated tasks to team members according to project requirements and employee strengths.
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
- Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement.
- Notified supervisors of overarching customer and team member concerns.
- Recommended changes in working conditions and equipment to increase business unit and team efficiency.
- Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge.
Education
High School Diploma -
Crestline High School
Crestline, OHSkills
- Customer service
- Team leadership
- Problem-solving
- Money handling
- Employee scheduling
- Recruiting and interviewing
Timeline
Food and Beverage Team Leader
Target
02.2026 - Current
Store Manager
American Eagle Outfitters, Inc
04.2025 - 01.2026
Customer Operations Assistant Manager
Old Navy
02.2024 - 03.2025
Merchandise Specialist
Old Navy
07.2023 - 02.2024
Retail Operations Manager
Ulta Beauty
02.2022 - 06.2023
Team Leader
Target
08.2015 - 01.2022
High School Diploma -
Crestline High School