Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Alan Haddad

Houston,TX

Summary

Results-driven aviation and logistics management professional with over 25 years of experience. Strong leadership skills and deep understanding of supply chain operations. Committed to exceeding sales targets and driving substantial revenue growth. Thrives in challenging environments and adept at navigating complex projects to successful outcomes. Skilled in managing multiple client interactions efficiently. Excels at motivating teams to achieve objectives and making decisive decisions when necessary. Exceptional relationship-building, communication, and negotiation skills. Focuses on delivering innovative logistics solutions while maintaining strong industry connections in the Houston market and surrounding areas.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Cargo Manager

Emirates Sky Cargo
08.2022 - Current
  • Oversee the daily commercial (inside & outside sales) and operation functions.
  • Develop, implement and monitor cargo service plans, manage a team of customer service and operation agents and ensure discipline development, skilled and motivated work force.
  • Monitor daily operation of the GHA, monitor daily sales transactions, manage freight forwarder accounts and maintain strong relationships with top global and local forwarders and various suppliers.
  • Maintain existing business and seek new opportunities and ensure accounts solicited receive the best service.
  • Negotiate ad-hoc rates, set up special SPC, HBSA/SBSA contracts with existing and new customers.
  • Identify objectives and implement strategies for sales and operational activities within the assigned territory.
  • Recommend to Head Office sales policies, pricing and marketing activities relevant to the local market.
  • Undertake sales and other commercial activities to meet corporate revenue, tonnage and yield objectives.
  • Identify and develop new customer segments (e.g. road feeder, offline activities).
  • Negotiate tonnage and revenue agreements with new and existing clients within the region, identify local trends and provide timely feedback on market conditions with respect to pricing and competitor activities.
  • Provide periodic reports on commercial contacts, the rate of attainment against objectives and the effectiveness of the station performance (route and point of sale).
  • Analyze sales and operation stats to identify areas of improvements, track results and trends regularly for business forecasting, develop and execute innovative sales strategies.
  • Work closely with VP-Cargo Americas and DXB/HQ to develop current & future commercial and operation plans.
  • Standardize and implement procedures, conduct training when necessary to the cargo and GHA staff.
  • Conduct periodic safety audits to ensure compliance.
  • Review all risk assessments and ensure preventive plans are in place.
  • Implement effective plans to optimize full bookings of space and weight utilization of the aircraft to exceed HQ and local revenue plans.
  • Interface with various airport authorities and government agencies.
  • Oversee budgetary and non-budgetary expenditures.
  • Manage all accounting activities, claim handling, staff scheduling, planning of all special complex, BIG/HEA oversize loads and implement effective strategies to ensure company procedures and policies are safely met.
  • Coordinate and set up charter handlings for special projects within the network.
  • Responsible for all special shipments and project movements out of Houston, MSY and surrounding areas.

Cargo Manager - Sales & Operations

Cathay Pacific Airways
03.2016 - 07.2022
  • Oversee the daily commercial (inside & outside sales) and operation functions.
  • Develop, implement and monitor cargo service plans, manage a team of customer service and operation agents and ensure discipline development, skilled and motivated work force.
  • Monitor daily operation of the GHA, monitor daily sales transactions, manage forwarder accounts and maintain strong relationships with top global and local forwarders and various suppliers.
  • Maintain existing business and seek new opportunities and ensure accounts solicited receive the best service.
  • Negotiate ad-hoc rates, set up special SPC, HBA/SBA/BSA contracts with existing and new customers.
  • Develop and implement logistics strategies to optimize the supply chain and meet organizational goals.
  • Oversee the planning and coordination of logistics operations, including transportation, warehousing, and inventory management.
  • Report performance and revenue status to HKG and regional office and identify local trends and provide timely feedback on current/future market conditions.
  • Design and implement strategic business plans to expand customer base and promote/market company brand and ensure strong market shares.
  • Provide support and effective tools to the sales and OPS teams to ensure weekly/monthly and yearly targets are met.
  • Work closely with the Area Manager and Regional VP to develop current & future commercial and operation plans.
  • Standardize and implement procedures, conduct training when necessary to the cargo and GHA staff.
  • Conduct periodic safety audits to ensure compliance.
  • Review all risk assessments and ensure preventive plans are in place.
  • Implement effective plans to optimize full bookings of space and weight utilization of the aircraft to exceed HQ and local revenue plans.
  • Interface with various airport authorities and government agencies.
  • Oversee budgetary and non-budgetary expenditures.
  • Manage all accounting activities, claim handling, staff scheduling, planning of all special complex, oversize loads and Implement effective strategies to ensure company procedures and policies are safely met.
  • Set up charter handlings for special projects within the network.
  • Responsible for all special shipments and project movements out of Houston, MSY and surrounding areas.

Cargo Services Manager - Operations Support and Training

Cathay Pacific Airways
03.2014 - 03.2016
  • Duties included managing all OPS support aspects of the CX/KA network (passenger & freighter) and also the Training Department to the very highest standards of safety and operational quality.
  • Provide head office operational support and training resources to a network of 105 plus CX/KA cargo stations.
  • Support and improve performance both at an individual and port level as well as at an organizational level.
  • Enable the network wide delivery of the highest standards of safety, operational quality and performance.
  • Responsible for pre-assessing existing and new start up ports and provide all the necessary tools for the local teams to ensuring compliance with the requirements of the company's policies and procedures.
  • Responsible for the success of cut-over projects (new port start up/terminal change of suppliers) by ensuring all training and operational requirements are met and hands on support is available and ensure smooth startup is achieved.
  • Coordinated charter support throughout the CX/KA network.
  • Develop and deliver training and career continuous programs to equip the CX cargo operation teams with functional skills and competencies required, lead a team of professional trainers and development agents to conduct effective courses and analysis to frontline staff.

Duty Manager - Cargo Sales & Services

Cathay Pacific Airways
07.2008 - 03.2014
  • Oversee the daily cargo operations to ensure on-time performance and optimum uplift.
  • Develop, implement, and monitor the cargo servicing plan, including the delivery of customer service, the operation of handling agents, and reporting performance and status both qualitatively and quantitatively.
  • Ensure full compliance and conformance to safety and security standards, and all regulatory requirements.
  • Actively manage the roster to ensure sufficient manpower to handle the flight in a cost-effective manner.
  • Conduct coaching for cargo team members and act as the port designated trainer as required.
  • Develop local service and standards to streamline cargo procedures to support core and specialized products.
  • Drive operational excellence with contracted vendors by managing key performance indicators and service levels.
  • Maintain and update local Standard Operating Procedures.
  • Conduct regular meetings with internal and external departments and entities and achieve tangible outcomes.
  • Perform regular quality checks and proper completion of paperwork as well as provide feedback to respective stakeholders and work to address any problem areas identified.
  • Participate in audits, assessments, and any projects and take the required follow-up actions.
  • Lead, support, and encourage own team to achieve success.
  • Build a strong and motivated team, ensuring the right organizational structure and the right people are in place to foster positive team spirit and facilitate teamwork.
  • Supervise and mentor direct reports, encouraging effective collaboration.
  • Demonstrate leadership and lead by example in accordance with Cathay's core values.
  • 747-400F/747-800F weight & balance certified / Ramp Operations Management.
  • IATA Dangerous Goods trained and certified.

General Manager

Integrated Airline Services
09.1998 - 06.2008
  • Managed the daily station activities, customer relations with various airlines.
  • Staff scheduling.
  • HR functions.
  • Office support, inventory control, claim handling, account Receivable & payable, payroll, planning, organizing, complex problem solving and managing budget.
  • Recruitment of ramp/warehouse personnel, training and retention of personnel, coordinating GSE maintenance, Charter handling, analyzing and reviewing daily reports to ensure station and customer goals were met, provide input and feedback to upper management to increase overall productivity and generate highest revenue.
  • Build and maintain quality partnerships with clients, various vendors and build relations to generate new business.
  • Managed Houston station with USD $20 million yearly budget and 250 + employees and 20 airline customers.

Skills

  • Organization Skills
  • Strategic Communications
  • Sales Management
  • Sales Operations
  • CRM
  • SalesForce
  • Power BI
  • E-commerce
  • Commercial Aviation
  • Field Operations
  • Inventory Management
  • Contract Negotiation
  • Business Development
  • Charter Handling
  • Oversize and Project Shipments (SME)
  • Ground Handling Operations
  • Project Management
  • Logistics Management
  • Team Leadership
  • Customer Service
  • Account Management
  • Warehouse Management
  • Budget Management
  • Risk Assessment
  • Performance Analysis
  • Safety Compliance
  • Market analysis
  • Inventory Management
  • Operational Planning
  • Cargo Management
  • Weight & Balance / Load Planning
  • Cost Control
  • Incident Investigation
  • Environmental Compliance
  • Hazardous Material Handling/Regulations
  • Security Measures
  • AvSec
  • Customs Regulations
  • Ground Handling Operations
  • NOTOC Handling
  • International Trade Compliance
  • Freight Rate Negotiation

Certification

  • Real Estate Salesperson, HOUSTON ASSOCIATION OF REALTORS, INC.
  • 747-400F / 747-800F Weight & Balance License/Certified, Cathay Pacific Cargo
  • IATA Dangerous Goods Certified, International Air Transport Association (IATA)
  • Management of Training, International Air Transport Association (IATA)
  • NTSB Certificate of Training, National Transportation of Safety Board

Languages

Arabic
English
Assyrian

Timeline

Cargo Manager

Emirates Sky Cargo
08.2022 - Current

Cargo Manager - Sales & Operations

Cathay Pacific Airways
03.2016 - 07.2022

Cargo Services Manager - Operations Support and Training

Cathay Pacific Airways
03.2014 - 03.2016

Duty Manager - Cargo Sales & Services

Cathay Pacific Airways
07.2008 - 03.2014

General Manager

Integrated Airline Services
09.1998 - 06.2008

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Alan Haddad