Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

ALAN HEALEY

Salt Lake City,UT

Summary

Dynamic and detail-oriented professional with a proven track record of providing exceptional support to retailers, buyers, and sales representatives. Expertise includes order management, prompt resolution of inquiries, troubleshooting, and effective handling of warranty issues. As a key member of the Dealer Service team, consistently ensures high levels of customer satisfaction and dealer support through proactive communication and resourceful problem-solving. Committed to fostering strong relationships and enhancing operational efficiency within the retail environment.

Overview

13
13
years of professional experience

Work History

Dealer Service Account Manager

Kuhl Clothing
09.2023 - Current


  • Order Management: Processing, scheduling, confirming, and adjusting orders.
  • Sales Territory Support: Overseeing and managing assigned sales territories in collaboration with independent sales representatives.
  • Communication: Addressing dealer and sales representative inquiries via email and phone, providing prompt and professional responses.
  • Troubleshooting: Offering assistance with technical issues, warranty claims, and other concerns.
  • Customer Service: Ensuring the highest level of customer and dealer support, including proactive issue resolution.

Returns Manager

Kuhl Clothing Inc
01.2020 - Current
  • Developed and implemented returns management procedures, increasing return processing time by 66%
  • Managed a team of 6 returns associates, providing training, performance evaluations, and coaching to optimize productivity.
  • Streamlined the returns authorization process, ensuring compliance with company policies.
  • Collaborated with cross-functional teams, including customer service, inventory control, and quality assurance, to resolve returns-related issues efficiently.
  • Created and delivered KPI reports on returns and warranty performance metrics to management, highlighting areas for improvement and recommending corrective actions.
  • Completed training in the repair and warranty process for damaged or defective items, coordinating with repair technicians and tracking status to ensure timely completion.
  • Maintained a customer-focused approach, handling escalated customer inquiries and resolving complex returns issues to ensure customer satisfaction.

Graphic Designer

Zurixx LLC
01.2013 - 01.2019
  • Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design software.
  • Strong understanding of typography, color theory, and composition.
  • Ability to create visually appealing designs for various mediums including print and digital.
  • Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design software.
  • Excellent attention to detail and ability to meet deadlines.
  • Strong communication and collaboration skills.

Education

Associate of Arts - Digital Design

SLCC
01.2012

Graphic Design - undefined

Sessions College of Design
01.2012

Skills

  • Effective communication skills
  • Strong organizational skills
  • Skilled in Outlook, Word, and Excel
  • Background in outdoor apparel
  • Experienced in fast-paced settings
  • Positive attitude towards problem-solving
  • Proficient in spreadsheet management
  • Proficient in inventory and customer systems
  • Strong problem-solving skills
  • Data analysis and reporting
  • Effective team leadership

Hobbies and Interests

As a Utah native with a lifelong passion for the outdoors, I’ve developed resilience, leadership, and a love of challenge—qualities I bring to my work every day. I enjoy hiking, backpacking, camping, and exploring the mountains, especially with my dog, Luna.

Timeline

Dealer Service Account Manager

Kuhl Clothing
09.2023 - Current

Returns Manager

Kuhl Clothing Inc
01.2020 - Current

Graphic Designer

Zurixx LLC
01.2013 - 01.2019

Graphic Design - undefined

Sessions College of Design

Associate of Arts - Digital Design

SLCC

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