ALAN HEALEY
Salt Lake City,UT
Summary
Dynamic and detail-oriented professional with a proven track record of providing exceptional support to retailers, buyers, and sales representatives. Expertise includes order management, prompt resolution of inquiries, troubleshooting, and effective handling of warranty issues. As a key member of the Dealer Service team, consistently ensures high levels of customer satisfaction and dealer support through proactive communication and resourceful problem-solving. Committed to fostering strong relationships and enhancing operational efficiency within the retail environment.
Overview
13
13
years of professional experience
Work History
Dealer Service Account Manager
Kuhl Clothing
Salt Lake City, UT
09.2023 - Current
- Order Management: Processing, scheduling, confirming, and adjusting orders.
- Sales Territory Support: Overseeing and managing assigned sales territories in collaboration with independent sales representatives.
- Communication: Addressing dealer and sales representative inquiries via email and phone, providing prompt and professional responses.
- Troubleshooting: Offering assistance with technical issues, warranty claims, and other concerns.
- Customer Service: Ensuring the highest level of customer and dealer support, including proactive issue resolution.
Returns Manager
Kuhl Clothing Inc
01.2020 - Current
- Developed and implemented returns management procedures, increasing return processing time by 66%
- Managed a team of 6 returns associates, providing training, performance evaluations, and coaching to optimize productivity.
- Streamlined the returns authorization process, ensuring compliance with company policies.
- Collaborated with cross-functional teams, including customer service, inventory control, and quality assurance, to resolve returns-related issues efficiently.
- Created and delivered KPI reports on returns and warranty performance metrics to management, highlighting areas for improvement and recommending corrective actions.
- Completed training in the repair and warranty process for damaged or defective items, coordinating with repair technicians and tracking status to ensure timely completion.
- Maintained a customer-focused approach, handling escalated customer inquiries and resolving complex returns issues to ensure customer satisfaction.
Graphic Designer
Zurixx LLC
01.2013 - 01.2019
- Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design software.
- Strong understanding of typography, color theory, and composition.
- Ability to create visually appealing designs for various mediums including print and digital.
- Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design software.
- Excellent attention to detail and ability to meet deadlines.
- Strong communication and collaboration skills.
Education
Associate of Arts - Digital Design
SLCC
01.2012
Graphic Design - undefined
Sessions College of Design
01.2012
Skills
- Effective communication skills
- Strong organizational skills
- Skilled in Outlook, Word, and Excel
- Background in outdoor apparel
- Experienced in fast-paced settings
- Positive attitude towards problem-solving
- Proficient in spreadsheet management
- Proficient in inventory and customer systems
- Strong problem-solving skills
- Data analysis and reporting
- Effective team leadership
Hobbies and Interests
As a Utah native with a lifelong passion for the outdoors, I’ve developed resilience, leadership, and a love of challenge—qualities I bring to my work every day. I enjoy hiking, backpacking, camping, and exploring the mountains, especially with my dog, Luna.
Timeline
Dealer Service Account Manager
Kuhl Clothing
09.2023 - Current
Returns Manager
Kuhl Clothing Inc
01.2020 - Current
Graphic Designer
Zurixx LLC
01.2013 - 01.2019
Graphic Design - undefined
Sessions College of Design
Associate of Arts - Digital Design
SLCC