Alan Hernandez
Baytown,TX
Summary
Developed exceptional customer service and team leadership skills in fast-paced retail environment. Focused on driving sales and optimizing customer experiences, adapting to various challenges and consistently delivering results. Seeking to transition into new field where these transferable skills can contribute to success and growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Lead
Famous Footwear
09.2024 - Current
- Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Used in-store system to locate inventory and place special orders for customers.
Retail Sales Associate
Famous Footwear
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Aquatics Lifeguard
Pirates Bay Waterpark
03.2024 - 09.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Certified Swim Instructor to teach Swim Lessons to Children.
Town Square Attendant
City of Baytown, Texas
11.2023 - 01.2024
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Aquatics Lifeguard
Pirates Bay Waterpark
05.2023 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Earned Water Safety Instructor certification and taught swimming lessons to children.
Education
High School Diploma -
Robert E Lee High School
Baytown, TX05.2024
Skills
- Flexible and Adaptable
- Organization and Time Management
- Cash handling
- Sales team leadership
- Delegating work
- Retail operations
- Sales expertise
- Excellent People Skills
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Gym Workouts
- Acting and Theater
- Creative Writing
- Swimming
- Avid Reader
Timeline
Retail Sales Lead
Famous Footwear
09.2024 - Current
Aquatics Lifeguard
Pirates Bay Waterpark
03.2024 - 09.2024
Retail Sales Associate
Famous Footwear
12.2023 - Current
Town Square Attendant
City of Baytown, Texas
11.2023 - 01.2024
Aquatics Lifeguard
Pirates Bay Waterpark
05.2023 - 09.2023
- First Aid/CPR Certified
High School Diploma -
Robert E Lee High School
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