Alan Huffman
Newton,NC
Summary
Very motivated and have acquired several skills from all different types of work over the years learning from others and excelling in every employment opportunity that comes my way. I always strive to ensure that those around are successful and excel.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Maintenance Technician III
Spectrum
Troutman , NC
12.2023 - Current
- Conducted routine inspections of equipment and systems for maintenance needs.
- Repaired and replaced faulty components in the cable plant
- Operated hand tools and power tools for maintenance tasks efficiently.
- Worked efficiently to restore outages that impacted our customers.
- Worked issues out of nodes that were impacting custokers
TQA Field Tech 1
Spectrum
Hickory, NC
10.2022 - 12.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Accomplished a personal goal within my first year to become a level 4 field technician by completing NTCI courses 1 through 4 and passed all field test set before me.
- Completed level 5 NCTI courses to become a TQA tech by my 3rd year with Spectrum and 6 months later, went on to complete level 6 NCTI course.
- Utilized diagnostic tools to identify issues in complex systems effectively.
- Operated hand and power tools to complete repairs.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Implemented troubleshooting techniques to resolve issue.
Owner
Unlimited Motor Sports Of NC
Newton, NC
10.2021 - 10.2022
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
TQA Field Tech 1
Spectrum
Hickory NC
03.2017 - 09.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Accomplished a personal goal within my first year to become a level 4 field technician by completing NTCI courses 1 through 4 and passed all field test set before me.
- Completed level 5 NCTI courses to become a TQA tech by my 3rd year with Spectrum and 6 months later, went on to complete level 6 NCTI course.
Dish Network Technician
Dish Network Corp
Hickory NC
10.2015 - 03.2017
- Installed, set up and repaired devices and system components.
- Laid out cabling plans and ran through buildings to desired locations.
- Answered normal and after-hours service calls.
- Became a dish coach training other techs within first year of employment.
Operator
CERT.
Terrell, NC
11.2011 - 03.2015
- Maintained production and quality documentation.
- Monitored product flow through feed conveyor.
- Learned and followed safety and emergency procedures.
General Manager
Auto Spa Of Hickory
HIckory, NC
03.2005 - 01.2011
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Administered employee discipline through verbal and written warnings.
- Developed service and sales strategies to improve retention and revenue.
- Created schedules and monitored payroll to remain within budget.
Education
High School Diploma -
Fred T Foard High School
Newton, NC06.1996
NCTI
Skills
- Quality Assurance
- Team Leadership
- Business Leadership
- Employee Motivation
- Decision Making
- Excellent Customer Service
- Goal Setting
- Focus and Follow-Through
- Strong Communication
Certification
- NCTI Certified Field Tech VI or TQA 2 equivalent.
- Received Charter distinction award in 2020 by going above and beyond recognizing on a service call that a customer was alone and in dire need of medical attention. Going through proper channels after reaching out to my supervisor, we were able to help save this customers life.
- Received the Charter achievement award for 1st, 3rd and 4th quarter in 2020.
- Received several Charter champion awards through out my career by providing excellent customer service, working well with co-workers and volunteering overtime when call volume was high.
- Leadership 101.
- Maintenance Tech 1-2
- Maintenance Tech 2-3
Timeline
Maintenance Technician III
Spectrum
12.2023 - Current
TQA Field Tech 1
Spectrum
10.2022 - 12.2023
Owner
Unlimited Motor Sports Of NC
10.2021 - 10.2022
TQA Field Tech 1
Spectrum
03.2017 - 09.2021
Dish Network Technician
Dish Network Corp
10.2015 - 03.2017
Operator
CERT.
11.2011 - 03.2015
General Manager
Auto Spa Of Hickory
03.2005 - 01.2011
High School Diploma -
Fred T Foard High School
NCTI