Alan Jackson

Alan Jackson (AJ) is an accomplished IT professional with skills in IT system development, information security, technical documentation, and systems administration. He has a proven track record of troubleshooting and resolving problems with exceptional skill and high customer satisfaction Alan has achieved an impressive IT customer satisfaction rating of 4.9 out of 5 based on feedback received from post-ticket surveys 2023. His military background has taught him valuable skills such as attention to detail, adaptability, perseverance, and the ability to work under pressure. Alan is a Sullivan University graduate with a 4.0 GPA and a Master's degree in Management Information Systems and Technology (MSMIT). He has received multiple awards for his outstanding work, including the Maintenance Professional of the Year award in 2012. Exceptional rating performance reviews for 2022 & 2023. In addition, he has received the President's Award for Outstanding Academic Achievement and made the Dean's List every year from 2016 to 2023. He has completed various courses and certifications, including System Support and Administration Certificate, Cybersecurity Certificate, Lean Six Sigma Yellow Belt Certification, and more. Currently, he works as an Office of Information & Technology (OI&T) Tier 2, where he supports customers by troubleshooting hardware and software problems, managing laptop and desktop imaging, and ensuring compliance verification. Alan has been recognized for his exemplary work in high-stress and complex environments, meeting customers' needs. He has also been awarded the Department of Veterans Affairs Service Award for 10 Years of Dedicated Service to the United States Government. Alan Jackson, in addition to his current role as an OI&T Tier 2, has also taken on the additional responsibility of serving as the VTC device lead, where he is responsible for managing the Video Teleconferencing (VTC) devices, ensuring they are maintained, operational, and available for use. As the VTC device lead, he has provided training to customers on how to effectively use the VTC devices and troubleshoot any issues that may arise. Moreover, Alan has been appointed as the IT tech lead for the OI&T space move committee. In his role as the IT tech lead, he is responsible for managing the technical aspects of the committee's projects and ensuring that the technology solutions implemented will meet the committee's needs. He has led several projects, including the implementation of a new help desk ticketing system, which has resulted in a significant improvement in the efficiency and effectiveness of the OI&T committee's operations. Alan Jackson has also taken on the additional responsibility of serving as the mobile phone tech lead. In this role, he is responsible for managing and maintaining all mobile devices used by the Department of Veteran Affairs, ensuring they are secure and functioning properly. Alan has provided training to customers on how to use their mobile devices effectively and troubleshoot any issues that may arise. His ability to take on additional duties while still delivering exceptional results in his primary role is a testament to his strong work ethic, technical expertise, and commitment to serving his customers and colleagues. Alan's ability to take on additional responsibilities while still delivering exceptional results in his primary role is a testament to his strong work ethic, technical expertise, and commitment to serving his customers and colleagues.

System Support and Administration Certificate: Focus Security "Sullivan University"

Cybersecurity Certificate "Sullivan University"

TestOut PC Pro Certification (A+) & TestOut Client Pro Certification

Military Supply Chain Management Training & Advanced Training

Completion of Non Commissioned Officer & Non Commissioned Officer Academy

Lean Six Sigma Yellow Belt Certification “Indiana University Purdue University Columbus”

Sullivan University graduate with a 4.0 GPA

President’s Award for Outstanding Academic Achievement Sullivan University & Deans List (2016 - 2023)

4.9/5.0 Customer Satisfaction Rating 2023

Department of Veterans Affairs Service Award “10 Years Dedicated Service to United States Government”

Awarded Maintenance professional of the year 2012.

Exceptional performance review ratings for 2022 & 2023

Workstation: I have experience using workstations for various tasks and activities., Laptop: I am proficient in using laptops for work and personal use., Mobile devices: I am familiar with mobile devices such as smartphones and tablets., Virtual telehealth communication: I am knowledgeable in using virtual telehealth communication tools to connect with patients and healthcare providers., Server: I have experience working with servers in a professional setting., Router, switch: I am familiar with setting up and configuring routers and switches for networking purposes., Microsoft Office Suite: I am proficient in using Microsoft Office Suite for creating documents, presentations, and spreadsheets., Veterans' Health Information Systems and Technology Architecture (VistA) R3: I am knowledgeable in using VistA R3 for healthcare-related tasks., ServiceNow (SNOW): I have experience using ServiceNow for IT service management., Active Directory (AD): I am proficient in using Active Directory to manage users and computers in a Windows environment., Desktop Baseline Assessment Toolkit (dBAT): I am knowledgeable in using dBAT to assess the security posture of desktop computers., Computerized Patient Record System (CPRS): I have experience using CPRS to manage patient records., Vault: I am proficient in using Vault for version control and document management., Microsoft Teams: I am knowledgeable in using Microsoft Teams for collaboration and communication., Windows XP, Vista, 7, 8, 10, 11: I am proficient in using various versions of Windows operating systems., Server: I have experience working with Windows Server operating systems., MAC OS: I am familiar with using MAC OS for personal and professional use., Android, iOS: I am proficient in using Android and iOS mobile operating systems., Leadership management: I have experience leading teams and managing projects., Teaching and training: I am knowledgeable in teaching and training others in various subjects and skills., Event planning: I have experience planning and coordinating events., Communication: I am proficient in communicating effectively with others., Teamwork and support: I am a team player and support my colleagues., Customer service: I have experience providing excellent customer service., Conflict resolution: I am knowledgeable in resolving conflicts professionally., Team building: I have experience building and fostering a positive team environment., Effective communication direction: I am skilled in providing clear and concise directions to others., Fast learner: I can quickly adapt to new situations., Strong reading comprehension: I have excellent reading comprehension skills., Oral and written communication skills: I am proficient in oral and written communication., Positive mindset: I have a positive attitude and outlook., Diligent and focused: I am diligent and focused on achieving my goals., Experienced problem solver: I have experience in solving complex problems., Great attention to detail: I am meticulous and pay great attention to detail., Committed, self-motivated: I am committed to my work and am self-motivated to achieve success.

• Nick Bean, Department of Veteran Affairs OIT, 1-502-876-9501
• Kelly Montgomery, United States Navy Department of Veteran Affairs OIT, 1-502-235-4350
• Tyrice Bodrick, United States Army Department of Veteran Affairs OIT, 1-317-554-7249
• Travis Tiller, Dean of Design and Development Sullivan University, 1-502-213-8233
• Scott Cordle, Program Director of Information Technology Sullivan University, 1-502-509-6897
• TSgt Kenny, Isha, United States Air Force NCO of Equipment Accountability, 1-623-670-8479
• Sean Houle, Department of Veteran Affairs BioMed, 1-812-267-9084
• Dwayne Miller, United States Army Department of Veteran Affairs OIT, 1-502-298-8538
• James Morris, United States Navy Department of Veteran Affairs OIT, 1-502-445-2141