Summary

Overview

Work History

Education

Skills

Additional Information

Websites

Timeline

Alan James

Hartselle,AL

Summary

Ground System Operator with over 7 years of experience in satellite communications and real-time mission operations. Currently supporting Iridium’s SDA mission in a multi-satellite environment, performing system monitoring, anomaly resolution, and operational coordination. Proven ability to troubleshoot complex RF and network systems, collaborate with engineering teams, and maintain mission continuity. Active Secret Security Clearance with strong communication skills and leadership potential in high-tempo operations environments.

Overview

years of professional experience

Work History

Electrical Technician II / Ground System Operator

Iridium

Redstone Arsenal, AL

04.2024 - Current

Monitor and control ground system operations in a 24/7 multi-satellite environment supporting SDA mission objectives
Analyze real-time system data and perform first-level troubleshooting to resolve operational anomalies
Coordinate with engineers and mission partners to detect, escalate, and recover from system issues
Support real-time anomaly investigation and resolution following established fault escalation procedures
Generate accurate and detailed event logs for outages, anomalies, and system events
Monitor spacecraft fleet health and ground system performance across distributed network infrastructure
Assist in coordinating recovery efforts for ground system, WAN, and remote antenna issues
Collaborate with cross-functional teams to maintain operational continuity and system reliability

Electronics Technician II /Satellite Communications System Operator

Peraton

11.2022 - 04.2024

Conduct operations and sustain the operability of communications-electronics equipment located at an Air Force Satellite Control Network Remote Tracking Station.
Perform operations, preventive maintenance inspections (PMI), and maintenance of assigned RF and telecommunications equipment.
Perform work center operations, maintenance documentation, and supply/logistics activities as required.
Followed standards and procedures to maintain safe work environment.
Repaired cut cable of various sizes and worked with color-coded wires and cables.
Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Assisted customers with setting up and configuring communications systems.
Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
Conferred with engineers and designers to investigate and solve failure issues.
Assembled, tested and maintained components and systems for high-performing electronics.

Satellite Communications System Operator

US Army

Fort Stewart, GA

11.2018 - 11.2022

Installed and maintained systems and analyzed users' needs.
Diagnosed and resolved communication hardware and software issues.
Operated and installed switchboards, cable and satellite communication equipment.
Monitored automated systems and managed incoming, outgoing and interoffice calls.
Wiring maintenance and management.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Cybersecurity

Western Governors University

Utah

2027

High School Diploma -

Sardis High School

Sardis City, AL

05-2016