Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Alan John

SALES
The Colony,TX

Summary

A dedicated and enthusiastic sales individual with more than 3 years of experience in the Gold and Diamond Sales Industry. Dynamic Sales professional with a proven track record at both International Jewellers VBJ and Malabar Gold and Diamonds. Exceeding in cross-selling and building strong relationships with customers. Recognized for driving consistent sales growth and fostering team development through effective coaching. Results-Oriented sales associate with helping customers meet their needs. Adapt at leveraging product knowledge and communication skills to enhance customer satisfaction and loyalty. Known for reliability, effective communication and ability to thrive in dynamic markets. Passionate in delivering exceptional customer service and exceeding goals.

Overview

5
5
years of professional experience

Work History

Sales Lead

Vummidi Bangaru Jewellers
10.2023 - 08.2025
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Achieved consistent sales growth, setting and monitoring ambitious sales targets.
  • Developed strong relationships with clients through excellent customer service skills, leading to repeat business and referrals.

Jewelry Sales Associate

Malabar Gold & Diamonds
01.2023 - 09.2023
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

General Merchandiser

Target
08.2022 - 12.2022
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professoinal arrangements.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Fulfillment Associate

Norsdtrom
10.2021 - 03.2022
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Activity Instructor

Greek American Rehabilitation & Care Centre
03.2020 - 08.2020
  • Developed strong rapport with participants through active listening, empathy, and encouragement during challenging activities or moments of frustration.
  • Received positive feedback from participants and parents alike for exceptional ability to connect with individuals on a personal level while still maintaining professional boundaries.
  • Facilitated open communication between staff members, nurses, and parents regarding expectations, goals, progress updates, or concerns that arose throughout the program duration.

Education

BBA - Marketing

Collin County Community College
Plano, TX
04-2026

Skills

  • Cross-selling techniques
  • Communication
  • Sales planning
  • Lead generation
  • Objection handling
  • Closing techniques
  • Sales supervision
  • Cold calling
  • Negotiations
  • Product-Knowledge
  • Customer Service
  • Relationship Building

Accomplishments

  • Maintained a 95% customer retentions rate by building strong post-sale relationships and follow-ups.
  • Closed the highest number of High-Value deals in 2024 Q1 and Q2, generating an average revenue of 100k.
  • Recognized as Top 3 sellers of the Year out of 30 colleagues for highest units sold and customer satisfaction. scores.
  • Maintained 99% customer satisfaction rate while receiving delightful feedback.
  • Sales Conversions kept above 90% throughout high volume sales days.

Languages

English
Native or Bilingual
Spanish
Professional Working
Hindi
Limited Working
Malayalam
Native or Bilingual
French
Limited Working

Timeline

Sales Lead

Vummidi Bangaru Jewellers
10.2023 - 08.2025

Jewelry Sales Associate

Malabar Gold & Diamonds
01.2023 - 09.2023

General Merchandiser

Target
08.2022 - 12.2022

Fulfillment Associate

Norsdtrom
10.2021 - 03.2022

Activity Instructor

Greek American Rehabilitation & Care Centre
03.2020 - 08.2020

BBA - Marketing

Collin County Community College

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