Alan Johnson
Summary
Seasoned Operations Manager and talented leader with 21 years of entrepreneurial experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. With an additional 5 years of restaurant management.
Overview
39
39
years of professional experience
Work History
Owner /Manager of Operations
Freedom Outdoor Living
2013.08 - Current
- Owned and managed day-to-day business operations of a residential construction company.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Increased revenues year over year and effectively capitalized on industry growth.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Worked with 3rd party marketing teams to create print and online advertisements to bring in new customers.
- Trained new employees on
- Recruited, hired, and trained all personnel, working to establish key internal functions and outline scope of positions to include proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and sub-contractors by assessing current performance and identify areas of opportunity.
Owner /Manager of Operations, Cell Phone On Line
First Call Cellular
2004.05 - 2013.04
- Owned and managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed website and selling platform; updated inventory constantly.
Owner /Manager of Operations
Burrito Shack
2002.05 - 2003.11
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Developed and implemented strategies to increase sales and profitability.
- Trained new employees on proper protocols and customer service standards.
Case Worker
Arrow Project
2000.05 - 2003.03
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Advocated for client rights and represented client interests at administrative hearings.
- Assisted clients in developing and setting realistic goals to promote positive change.
Case Worker (MHMR)
Center For Health Care
1998.01 - 2000.01
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Created treatment or service plan meeting each client's individualized needs.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Provided crisis intervention and case management services to child, family and legal guardians.
Seminarian / Graduate Student
Oblate's Of Mary Immaculate
1990.01 - 1998.01
- Examined my calling to the priesthood and missionary lifestyle serving the poor through apostolic work in Mexico.
- Earned my graduate degree in Theological Studies.
- Learned the importance of working together for common goals and objectives during missionary work here and abroad.
- Fine tuned my personal spiritual and ethical self.
- Developed a profound sense of the human condition and learned to accept people where they are.
General Manager
Denny's Corporation
1987.01 - 1989.01
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Asst. Manager
Burger King Corporation
1985.01 - 1987.01
- Then Promoted to 1st Asst.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Master of Arts - Counseling Psychology
University of Texas
San Antonio, TX05.2000
Master of Arts - Theology Studies
Oblate School of Theology
San Antonio, TX12.1996
Bachelor of Arts - Psychology
University of Texas
San Antonio, TX05.1989
Skills
- Staff Training, Hiring and Staffing and Staff Management
- Business Development
- Customer Relations
- Contract Negotiation Expertise
- Financial Management
- Business Administration
- Marketing, Advertising and Sales Leadership
- Project Estimating
- Approachable and Outgoing
- Effective Communicator and Public Speaker
- Analytical and Critical Thinker
- Vendor Negotiations
- Operations Management
Timeline
Owner /Manager of Operations
Freedom Outdoor Living
2013.08 - Current
Owner /Manager of Operations, Cell Phone On Line
First Call Cellular
2004.05 - 2013.04
Owner /Manager of Operations
Burrito Shack
2002.05 - 2003.11
Case Worker
Arrow Project
2000.05 - 2003.03
Case Worker (MHMR)
Center For Health Care
1998.01 - 2000.01
Seminarian / Graduate Student
Oblate's Of Mary Immaculate
1990.01 - 1998.01
General Manager
Denny's Corporation
1987.01 - 1989.01
Asst. Manager
Burger King Corporation
1985.01 - 1987.01
Master of Arts - Counseling Psychology
University of Texas
Master of Arts - Theology Studies
Oblate School of Theology
Bachelor of Arts - Psychology
University of Texas
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