Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alan Keller

Ponca City

Summary

Experienced with managing day-to-day shop operations and leading team of technicians. Utilizes strong mechanical skills to diagnose and repair wide range of automotive issues. Knowledge of industry best practices and customer service excellence.

Professional with hands-on experience in automotive repair and business management. Known for effective team collaboration and achieving tangible results. Skilled in diagnostics, customer service, and operational efficiency. Adaptable and reliable, ensuring high-quality service and customer satisfaction.

Professional driver committed to safety and timely deliveries. Extensive experience in navigating diverse routes and maintaining compliance with transportation regulations. Strong focus on teamwork and adaptability, ensuring seamless operations under varying conditions.

Professional operator adept at managing vehicle recoveries and providing roadside assistance. Known for reliability and flexibility in adapting to varying scenarios, consistently achieving positive outcomes. Strong team collaborator with skills in vehicle handling and safety procedures, ensuring smooth operations.

Overview

27
27
years of professional experience

Work History

Wrecker Operator

Self - Employed
03.2006 - Current
  • Operated light-duty wreckers to safely recover and transport vehicles from various locations.
  • Coordinated towing operations, ensuring timely response to emergency calls and customer needs.
  • Conducted routine maintenance checks on equipment, enhancing operational reliability and safety standards.
  • Increased productivity through effective time management and prioritization of tasks during high-pressure situations.
  • Expanded company''s client base by consistently delivering exceptional service and fostering positive relationships with customers.
  • Managed challenging roadside conditions effectively, minimizing downtime caused by adverse weather or traffic incidents.
  • Optimized route planning to minimize travel distance between jobs, increasing the number of calls attended per shift.
  • Reduced potential hazards at accident sites through quick and safe removal of damaged vehicles.
  • Enhanced customer satisfaction by providing professional and timely service during vehicle recovery operations.
  • Collaborated with local law enforcement agencies for efficient traffic management during vehicle recoveries.
  • Demonstrated exceptional problem-solving abilities during complex recovery operations, resulting in minimal delays and increased customer satisfaction.
  • Supported business growth by actively participating in marketing efforts, such as attending networking events.

Automotive Technician

Self-Employed
05.2000 - Current
  • Diagnosed and repaired complex automotive issues using advanced diagnostic tools and equipment.
  • Developed maintenance schedules to enhance vehicle reliability and performance for diverse clientele.
  • Mentored junior technicians, providing guidance on best practices and troubleshooting techniques.
  • Implemented efficient workflow processes, reducing turnaround times for repairs and services.
  • Conducted thorough inspections to ensure compliance with safety standards and regulations.
  • Enhanced customer satisfaction by delivering high-quality service and clear communication of repair options.
  • Managed inventory of parts and supplies, optimizing costs while maintaining necessary stock levels.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.

Lawn Care Business Owner

Alan's Lawn Care
02.1998 - 10.2020
  • Managed day-to-day operations to ensure efficient lawn care services.
  • Developed customized lawn maintenance plans based on client needs and seasonal changes.
  • Trained and mentored staff in effective lawn care techniques and equipment usage.
  • Implemented environmentally-friendly practices to enhance service quality and sustainability.
  • Oversaw inventory management, ensuring availability of necessary tools and supplies.
  • Cultivated strong client relationships through exceptional service and communication skills.
  • Streamlined workflow processes, resulting in improved efficiency and reduced downtime.
  • Conducted regular assessments of lawns to identify issues and recommend solutions promptly.
  • Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
  • Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
  • Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
  • Developed customized lawn care plans tailored to each client''s specific needs and preferences.
  • Collaborated with clients on design ideas for landscaping projects that enhance curb appeal of their properties.

Education

High School Diploma -

Ponca City High School
Ponca City, OK
05-2003

Skills

  • Heavy equipment operation
  • Route planning
  • GPS navigation
  • Hazardous materials handling
  • Incident reporting
  • Hydraulic systems
  • Vehicle recovery
  • Traffic control
  • Rigging
  • Winch operations
  • Accident scene management
  • Load securing
  • Towing techniques
  • Basic mechanics
  • Strong work ethic
  • Customer service
  • Safe driving practices
  • Vehicle maintenance and repair
  • Long-haul driving
  • Class A commercial Driver's license

Timeline

Wrecker Operator

Self - Employed
03.2006 - Current

Automotive Technician

Self-Employed
05.2000 - Current

Lawn Care Business Owner

Alan's Lawn Care
02.1998 - 10.2020

High School Diploma -

Ponca City High School

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