Alan King

• Created purchasing policies and procedures that complied with company standards and regulatory requirements.
• Developed and executed business plans to maximize profitability and revenue.
• Reviewed and approved purchase orders and invoices for accuracy and completeness.
• Oversaw and managed sales teams to drive performance and account growth.
• Managed over 500 wholesale account setups and ongoing support.
• Completed monthly profit and loss performance reports.
• Monitored pre- and post-sales quality standards and activities to drive service excellence across 6 client territories.
• Cultivated strong relationships with vendors to maintain and improve levels of customer service.
• Collaborated with buyers and 6 sales teams to communicate competitor and product information.
• Developed retail expansion plan in 2021, successfully opening 5 new locations and boosting overall sales 150%.
• Analyzed market and delivery systems to assess present and future materials availability.
• Monitored inventory levels and avoided shortages with timely replenishment of stock.
• Generated reports on purchasing activities to support management decisions.
• Produced sales reports to monitor sales growth, aging and accounts receivable.
• Devised and implemented strategies to optimize purchasing processes and reduce costs.
• Used consumer insights and analyzed market conditions to develop effective sales and marketing strategies.
• Used DOMO to document sales activities and sales pipelines.

• Identified and communicated customer needs to supply chain capacity and quality teams.
• Assisted in organizing and overseeing assignments to drive operational excellence
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Implemented systems and procedures to increase sales.
• Managed accounts to retain existing relationships and grow share of business.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Organized promotional events and interacted with community to increase sales volume.
• Built relationships with customers and community to establish long-term business growth.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Generated new business with marketing initiatives and strategic plans.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

My duties included but not limited to as follows

Training employees on processing national account and direct billing invoicing

Following up with customers on delinquent and update invoicing and collections

Keeping up with service center inventory for fleet customers

Daily/Weekly one on one with customers for any complaints and resolving any issues if needed

Review sales and profit margins

with my teams daily

Monthly reviews with staff to make sure customers needs were being met

• Reduced operational risks while organizing data to forecast performance trends.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Assisted with hiring, training and mentoring new staff members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Completed point of sale opening and closing procedures.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Developed and implemented successful staff incentive programs to motivate employees.
• Supervised guests at front counter, answering questions regarding products.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Trained and guided team members to maintain high productivity and performance metrics.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with customers to build connections and nurture relationships.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Interacted well with customers to build connections and nurture relationships.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.