Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alan Kupsch

Sheboygan,WI

Summary

Highly skilled and motivated Operations Manager at WM ready to take on the District Manager role after 20 years of driving, training, and managing the day to day operations of multiple areas at the Sheboygan site.


My strong connections in the Communities we serve, the positive relationships with the other Employees at WM in Sheboygan and other WM sites, and willingness to keep learning, make me the best fit for this position.


I have a high level of personal commitment, hands-on operation, and deep knowledge of daily functions at the Sheboygan site.


My goals moving forward are to retain drivers, keep safety as a number one priority, increase the revenue and find strategic and innovative solutions to financial challenges we might face.


I'm looking ahead to building Sheboygan to be even more successful, by being a visible Leader, with the experience and knowledge it takes to make the site run with safety and financial responsibility in mind.


Overview

20
20
years of professional experience

Work History

Operations Manager

WM
06.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes, which positively impacted P & L for our site.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and keeping lines of communication open.
  • Had current I DP plan in place with DM to start Daily Cycle Tasks, and learn more about Operating costs for our Site.

Driver/Trainer

WM
03.2005 - 06.2021
  • Developed tailored training programs for individual drivers, addressing specific areas of improvement.
  • Maintained regulatory compliance documentation to promote safety and compliance culture.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Education

Sheboygan South High School
Sheboygan, WI
06.1989

Skills

  • Strong problem and decision making skills, on the spot thinking to insure our Customer needs are met and our Employee's are able to work safely and efficiently
  • Clear and concise communication skills, including responding to calls, emails and other forms of communication in a timely manner
  • Maintains positive Customer relationships to retain business, by being consistent and trustworthy, and offering a personalized experience
  • Played a valuable role in obtaining WM Certification at the Sheboygan site and meeting goals to maintain
  • Stays up to date on all Policies and Procedures for WM
  • My high level of engagement at WM assists with Employee retention, Team building and overall success of WM as a whole and the Sheboygan location

Timeline

Operations Manager

WM
06.2021 - Current

Driver/Trainer

WM
03.2005 - 06.2021

Sheboygan South High School

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