Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alan latcha

Sterling heights,MI

Summary

During my time at Sunbelt, I have focused on building relationships across the district and providing assistance whenever needed. I have led our district service calls and made myself a resource for other service leaders, branch managers, sales representatives, and market sales managers.

My commitment to safety is paramount, and I prioritize it in every interaction and operation. I am always eager to contribute to our shared goal of delivering a successful and safe rental experience.

As a service manager, I have dedicated countless hours to the development of my team. I believe in recognizing each team member's unique strengths and tailoring their roles to maximize their potential. This includes providing ongoing training and mentorship, encouraging open communication, and fostering a collaborative environment.

By focusing on their professional growth, I have seen significant improvements in performance and morale, leading to a more cohesive and motivated team. Ultimately, this investment in development has translated into better service for our customers and a stronger overall rental experience.

Overview

8
8
years of professional experience

Work History

Service Manager

Sunbelt Rentals
Sterling Heights, Michigan
11.2023 - Current
  • Managed daily service operations to ensure customer satisfaction.
  • Coordinated team schedules to optimize service delivery efficiency.
  • Assisted in training new staff on company policies and procedures.
  • Maintained accurate records of service transactions and feedback.
  • Collaborated with other departments to enhance service offerings.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.

Mechanic Shop Foreman

Sunbelt Rentals
Sterling Heights, Michigan
05.2022 - 11.2023
  • Supervised daily operations and workflow of mechanic shop team.
  • Trained junior mechanics on repair techniques and safety protocols.
  • Managed inventory of tools and parts to ensure availability.
  • Conducted quality inspections on completed repair work for compliance.
  • Coordinated schedules for maintenance and repairs with customers and staff.
  • Developed standard operating procedures for shop processes and efficiency.

Mechanic 3

Sunbelt Rentals
Sterling Heights, Michigan
09.2020 - 05.2022
  • Diagnosed mechanical issues using advanced diagnostic tools and equipment.
  • Collaborated with service staff to ensure timely vehicle repairs and services.
  • Trained junior mechanics on safety protocols and repair techniques.
  • Monitored inventory of parts and supplies to ensure availability for repairs.
  • Implemented process improvements to enhance workflow efficiency in the shop.

Mechanic 2

Sunbelt Rentals
Sterling Heights, Michigan
05.2019 - 09.2020
  • Diagnosed mechanical issues using diagnostic tools and equipment.
  • Conducted routine maintenance and repairs on various vehicle systems.
  • Collaborated with team members to troubleshoot complex mechanical problems.
  • Assisted fellow mechanics when necessary during complex repairs.

Mechanic 1

Sunbelt Rentals
Sterling Heights, Michigan
04.2018 - 05.2019
  • Diagnosed small engine issues using diagnostic tools and techniques.
  • Repaired and maintained lawn mowers, chainsaws, and other small engines.
  • Conducted routine inspections for safety and operational efficiency.
  • Performed regular preventative maintenance tasks such as oil changes and filter replacements.

Yard Associate

Sunbelt Rentals
Sterling Heights, Michigan
09.2017 - 04.2018
  • Maintained cleanliness and organization of yard equipment and tools.
  • Assisted customers with loading and unloading rental equipment.
  • Inspected rental items for damage or wear before deployment.
  • Followed safety protocols to maintain a secure work environment.
  • Resolved customer complaints in a professional manner by following established procedures.

Education

High School Diploma -

Armada High School
Armada, MI
08-2017

Skills

  • Operational service management
  • Team collaboration
  • Inventory oversight
  • Employee training
  • Equipment assessment

Timeline

Service Manager

Sunbelt Rentals
11.2023 - Current

Mechanic Shop Foreman

Sunbelt Rentals
05.2022 - 11.2023

Mechanic 3

Sunbelt Rentals
09.2020 - 05.2022

Mechanic 2

Sunbelt Rentals
05.2019 - 09.2020

Mechanic 1

Sunbelt Rentals
04.2018 - 05.2019

Yard Associate

Sunbelt Rentals
09.2017 - 04.2018

High School Diploma -

Armada High School