Alan Leon Pamplona
Salt Lake City,UT
Summary
Accomplished Warehouse Lead at ID Logistics, adept in supervisory experience and customer service including front desk duties , always willing to learn new positions and and task to help the work environment flow better. .
Overview
6
6
years of professional experience
Work History
Inbound and Outbound Warehouse Lead
ID Logistics
09.2023 - 07.2024
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Also became the front desk receptionist to learn valuable checking in and out clients and proper paperwork protocals
Lead Palletizer
Mondi Bags
11.2021 - 08.2023
- Troubleshot equipment malfunctions promptly, ensuring minimal disruption to production schedules.
- Demonstrated strong attention to detail while overseeing the assembly of boxes or trays prior to palletizing operations, ensuring consistent results across all packaged items.
- Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
- Enhanced production efficiency by maintaining and operating palletizing equipment properly.
- Assisted in training new Palletizer Operators, sharing expert knowledge to enhance their skills and performance.
- Operated forklifts safely when necessary, assisting in moving palletized products throughout the facility as required.
Tire Sales Associate
Purcell Tire & Rubber
02.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered tires daily to customers
Customer Service Representative
Walmart
08.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Nursing
Salt Lake Community College
Salt Lake City, UT10.2028
High School Diploma -
Horizonte Instruction And Training Center
Salt Lake City, UT06.2020
Skills
- Supervisory Experience
- Office Management
- Shipping and receiving
- Labor scheduling
- Quick Learner
- Teamwork and Collaboration
- Data Entry
- Customer Service
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
Languages
Spanish
Native or Bilingual
Timeline
Inbound and Outbound Warehouse Lead
ID Logistics
09.2023 - 07.2024
Lead Palletizer
Mondi Bags
11.2021 - 08.2023
Tire Sales Associate
Purcell Tire & Rubber
02.2021 - 10.2021
Customer Service Representative
Walmart
08.2018 - 06.2020
Associate of Science - Nursing
Salt Lake Community College
High School Diploma -
Horizonte Instruction And Training Center