ALAN LIGE
Chicago,IL
Summary
Dedicated Professional with extensive expertise in customer service and logistics, honed over 17 years in diverse roles including medical courier and customer service associate. Adept in route planning, HIPAA compliance, and inventory control, with a strong commitment to enhancing customer satisfaction through meticulous attention to detail and innovative problem-solving. Eager to bring advanced communication and organizational skills to a dynamic team environment, contributing to seamless operations and exceptional service delivery.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
The Chicago Lighthouse
06.2025 - Current
- Managed complex account issues, providing tailored solutions to enhance user experience.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Medical Courier
LabCorp
10.2019 - 04.2025
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules
- Properly documented all specimens received using Software
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes
- Supported team members during high-volume periods or absences by covering additional routes when necessary
Customer Service Representative
Discover Financial
01.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.
- Exceeded established performance metrics by demonstrating strong problem-solving abilities in addressing caller concerns quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Driver Partner
Lyft
05.2015 - 10.2019
Customer Service Associate
The UPS Store
09.2014 - 05.2015
- Provided comprehensive customer service, enhancing client satisfaction and retention
- Optimized packaging processes, boosting shipping efficiency and accuracy
- Executed precise parcel assembly and labeling, ensuring timely deliveries
- Maintained detailed shipping records, supporting smooth international operations
- Developed creative solutions for unique packaging challenges, ensuring safe transit of delicate items and maintaining customer trust
Center Assistant Manager
FedEx Office
10.2011 - 02.2014
- Managed store operations during manager absence, maintaining operational excellence while supervising staff and handling customer inquiries effectively
- Managed inventory control, achieving high accuracy and reducing discrepancies
- Supported daily store operations, ensuring smooth workflow in manager's absence
- Handled financial transactions and reporting, maintaining precise records
- Communicated effectively with team, fostering a collaborative environment
Customer Service Representative (Remote)
West Corporation
09.2008 - 01.2012
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules
- Properly documented all specimens received using Software
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes
- Supported team members during high-volume periods or absences by covering additional routes when necessary
Education
GED -
Whitney M Young High School
Chicago, IL09.2008
Some College (No Degree) - Gender Studies
Kennedy King College
Chicago, ILTimeline
Customer Service Representative
The Chicago Lighthouse
06.2025 - Current
Customer Service Representative
Discover Financial
01.2023 - 03.2025
Medical Courier
LabCorp
10.2019 - 04.2025
Driver Partner
Lyft
05.2015 - 10.2019
Customer Service Associate
The UPS Store
09.2014 - 05.2015
Center Assistant Manager
FedEx Office
10.2011 - 02.2014
Customer Service Representative (Remote)
West Corporation
09.2008 - 01.2012
Some College (No Degree) - Gender Studies
Kennedy King College
GED -
Whitney M Young High School