Alan Long
Inman,SC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs, injury and promote organizational and safety efficiency. Uses independent decision-making skills and sound judgment to positively maintain a safe working environment to impact company success.
Overview
13
13
years of professional experience
Work History
Lieutenant Firefighter/ EMT
Superior Industrial Fire Services Inc.
07.2024 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Completed Hotwork permits in a timely and professional manner while maintaining safety within the Hotwork area.
- Maintained fire prevention across the plant while keep in accordance to NFPA standards and guidelines.
- Maintained a well mannered friendly and professional working relationship with all BMW employees and contractors.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Ensured compliance with all regulatory requirements in daily operations, maintaining high standards of performance.
- Provided support during critical situations or emergencies when needed while maintaining composure under pressure.
- Enhanced safety measures through regular inspections and equipment maintenance, reducing incidents.
- Collaborated with other departments for seamless execution of initiatives, promoting synergy across the organization.
- Established clear expectations for staff members through effective communication and goal setting techniques.
- Monitored progress towards targets continuously, making adjustments as needed to ensure timely completion of tasks.
- Contributed to continuous improvement initiatives by identifying areas needing attention or optimization within the department.
- Managed personnel for optimal productivity, ensuring proper training and adherence to protocols.
- Developed strategic plans to achieve departmental goals, aligning resources and personnel effectively.
Business Manager
Deal Depot
01.2024 - 05.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Streamlined operations, reducing overhead costs with comprehensive budget management.
- Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
- Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
New Car Sales Representative
Spartanburg Chrysler Dodge Jeep
11.2020 - 12.2023
- Conducted comprehensive needs assessments for each client, resulting in tailored vehicle suggestions that met individual requirements.
- Collaborated with service department staff to address client concerns promptly and ensure a seamless after-sales experience.
- Utilized CRM systems to manage customer information, track leads, and maintain organized records of sales activities.
- Utilized social media platforms to engage prospective buyers, share updates about new inventory arrivals, and showcase success stories from satisfied customers.
- Developed persuasive sales presentations that highlighted key vehicle benefits while addressing potential objections from clients.
- Streamlined the purchasing process for customers by managing paperwork efficiently while maintaining attention to detail throughout all stages of the transaction.
- Collaborated with finance teams to ensure smooth transactions and secure optimal financing options for customers.
- Organized regular follow-ups with past clients, ensuring their continued satisfaction and generating repeat business.
- Contributed to a positive work environment by collaborating effectively with team members and supporting colleagues during peak periods or absences.
- Negotiated deals skillfully, balancing the interests of both the dealership and the buyer for mutually beneficial agreements.
- Assisted in planning promotional events at the dealership to attract new clientele and increase overall sales volume.
- Maintained a deep knowledge of the dealership''s inventory, allowing for quick and accurate matching of clients to vehicles.
- Participated in ongoing product training sessions to stay current on new models, features, and industry trends.
- Boosted sales revenue by developing strong relationships with clients and offering personalized vehicle recommendations.
- Kept abreast of competitor offerings and industry trends, allowing for effective positioning of dealership vehicles and targeted marketing efforts.
- Improved closing rates by establishing trust with clients through transparency and open communication about pricing, incentives, and available options.
- Enhanced dealership reputation through consistent delivery of high-quality customer service and positive word-of-mouth referrals.
- Increased customer satisfaction by providing excellent service and addressing client concerns promptly.
- Demonstrated exceptional product knowledge, enabling customers to make informed decisions and feel confident in their purchases.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Assistant Used Car Manager
US Auto Sales
03.2017 - 11.2020
- Identified new revenue-generating opportunities through creative initiatives such as trade-in events or partnerships with local organizations.
- Supported the general manager in daily operations while managing multiple aspects of the dealership''s business simultaneously.
- Expanded dealership''s market share through targeted outreach to local businesses and community organizations.
- Enhanced used car inventory management, streamlining processes for vehicle acquisition and disposal.
- Collaborated with the sales team to achieve monthly revenue goals consistently.
- Played a key role in resolving customer complaints, turning negative experiences into opportunities for repeat business.
- Consistently exceeded individual sales targets while providing guidance and mentorship to junior sales team members.
- Maintained up-to-date knowledge of industry trends and regulations affecting pre-owned vehicle sales.
- Improved sales performance by implementing effective marketing strategies and organizing promotional events.
- Cultivated a professional and welcoming atmosphere at the dealership, fostering long-term customer loyalty.
- Collaborated with finance department to offer competitive loan packages tailored specifically towards used car buyers.
- Conducted regular staff training sessions focused on product knowledge and customer service techniques, resulting in improved employee performance.
- Developed strong relationships with lenders, ensuring favorable financing options for customers.
- Implemented a rigorous inspection process to ensure high-quality vehicles were added to inventory.
- Optimized pricing strategies based on market trends and competitor analysis to maximize profits.
- Maximized showroom utilization, employing strategic merchandising techniques to showcase top-selling models effectively.
- Assisted in developing an online presence for the dealership, increasing visibility among potential clients searching for used cars online.
- Increased customer satisfaction rates by providing excellent service and addressing client concerns promptly.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Emergency Medical Technician
American Transmed
05.2012 - 03.2017
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
- Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
- Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
- Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
- Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.
Education
Firefighter I And II -
South Carolina Fire Academy
South Carolina10.2015
Hazardous Materials Awareness Level -
South Carolina Fire Academy
South Carolina07.2015
Hazardous Materials Operations -
South Carolina Fire Academy
South Carolina07.2015
Fundamentals of Fire Fighting -
South Carolina Fire Academy
South Carolina06.2015
Responding To Utility Emergencies -
South Carolina Fire Academy
South Carolina06.2015
Emergency Medical Technician - Medical
Spartanburg Community College
Spartanburg Sc05.2012
High School Diploma -
Gaffney High School
Gaffney Sc05.2005
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Documentation And Reporting
- Basic Life Support
- CPR and First Aid
- Critical decision-making skills
- Direct Patient Care
- Ambulance driving
- Patient Transport
Timeline
Lieutenant Firefighter/ EMT
Superior Industrial Fire Services Inc.
07.2024 - Current
Business Manager
Deal Depot
01.2024 - 05.2024
New Car Sales Representative
Spartanburg Chrysler Dodge Jeep
11.2020 - 12.2023
Assistant Used Car Manager
US Auto Sales
03.2017 - 11.2020
Emergency Medical Technician
American Transmed
05.2012 - 03.2017
Firefighter I And II -
South Carolina Fire Academy
Hazardous Materials Awareness Level -
South Carolina Fire Academy
Hazardous Materials Operations -
South Carolina Fire Academy
Fundamentals of Fire Fighting -
South Carolina Fire Academy
Responding To Utility Emergencies -
South Carolina Fire Academy
Emergency Medical Technician - Medical
Spartanburg Community College
High School Diploma -
Gaffney High School
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