Alan Luecke
Castle Rock,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Investor
Self Employed
Castle Rock, Colorado
05.2021 - Current
Food Delivery Driver
DoorDash
Colorado Springs, CO
12.2020 - 04.2022
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Developed and maintained professional relations between customer and company.
- Planned optimal routes based on GPS software and knowledge of local traffic patterns.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Valet Attendant
Towne Park Valet Parking
Colorado Springs, Colorado
10.2019 - 11.2020
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Removed trash and waste from lots to maximize space availability for valet parking.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Welcomed arriving guests and explained car retrieval procedures.
- Issued and collected claim tickets and processed valet parking fees.
Customer Service Associate
Walmart
Woodland Park, CO
06.2017 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Attended to customer complaints and processed product return or replacement requests.
- Processed customer payments, generated bills and filled out warranty cards.
- Tracked stock availability to order supplies for timely stock replenishment.
Education
High School Diploma -
High School
Woodland ParkSkills
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Upselling Products and Services
- Understanding Customer Needs
- Information Confidentiality
- Customer Service
- Car Parking
- Customer Inquiries
- Time Management
- Excellent Communication
Timeline
Investor
Self Employed
05.2021 - Current
Food Delivery Driver
DoorDash
12.2020 - 04.2022
Valet Attendant
Towne Park Valet Parking
10.2019 - 11.2020
Customer Service Associate
Walmart
06.2017 - 09.2018
High School Diploma -
High School
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