Alan Mankey

Work History

Claims Manager

Goldfein Claims, LLC

Alpharetta, GA

01.2021 - 06.2024

Reduced claim disputes by enforcing strict adherence to policy terms and conditions set by our clients such as Ally Financial, Toyota, Porsche, Tesla, Nissan, etc.
Streamlined claims processing for faster settlements with effective communication between parties involved which involves the Insurance Company, Customer and Third-Party Vendors.
Reduced caseload backlog by prioritizing urgent cases and utilizing time management skills.
Enhanced team productivity by sharing best practices in claims case management processes within the department.
Maintained detailed documentation of all cases, contributing to a well-organized and easily accessible filing system for future reference.
Played an active role in the continuous improvement of claims case management processes by providing feedback and suggestions during team meetings, contributing to overall departmental growth and success.
Verified check coding procedures for Funds. Monitored reports for possible Funds Coding issues of Insurance Funds received, Customer Funds and GAP Funds. Updated internal files if coded incorrectly and Escalated to our Accounting Department.
Making sure Aged Claims are at a minium and once they meet the 38 busy day requirement coding them for Paper Reposition so the Reposition department can take over the claim.
Negotiated settlements with insurance adjusters on our mutual customers total loss automotive claims.
Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes. Verifying that all options/packages are correctly added to the value of the settlement.
Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
Gathered sensitive information to update customer profiles and help with appeals process.
Followed up with insured individuals regarding outstanding payment still due to close their total loss claim.
Getting payment details from insurance adjuster/insurance company that is due to move the claim to closing.
Improved claim resolution times by implementing efficient case management strategies.
Worked closely with Vendors such as Copart, IAA, CCC, Loss Express and others to resolve claim issues and accrue the correct documentation for processing of the Letter of Guarantee on payment to settle the claim.
In putting the Offer/Settlement figures into the Claim Account to process the Letter of Guarantee (LOG) to be sent to the Insurance Company for them to issue payment on the claim.
Acquiring all Check Details for payments prior to being received. Verifying Correct Payment Processing Address, Check Date, Check Amount and Check Number. Then adding that information to the claim Accounting to start the Closing Process.

Facility/Fleet Manager

Aquatech International, LLC

Canonsburg, Pennsylvania

10.2012 - 07.2018

Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Supervised staff of 8, including Maintenance Supervisor and Janitorial Supervisor in day-to-day activities. Along with 4 Guest Houses that the company rented.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Conducted Weekly inspections of facility grounds, external structure, systems, and equipment.
Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
Developed and oversaw budgets for facilities and worked within cost restraints.
Reviewed and oversaw construction and renovation projects.
Maintained facility grounds, equipment and safety compliance.
Ordered, maintained and distributed supplies and inventory.
Evaluated facility operations and personnel for safety and health regulations compliance.
Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation. With cost savings of 15% on a yearly bases.
Suggested actionable improvements to increase efficiency and reduce expenses. By not having costly break downs or delays.
Managed use of all 30 AIC vehicles equipment and materials to save money and comply with safety protocols.
Inspected vehicles and requested maintenance tasks be completed within specific timeframes. Then coded and billed each project monthly per the guidelines.
Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
Purchased all 30 Company Vehicles for Corporate, Project Job Sites, Executive Management and the Owners of the company.
These vehicles were models from Mercedes, BMW, Acura, LandRover, Tesla and Ford.
All Managers budgets were required to come up with a yearly cost savings of 1%, which was meant by myself or exceeded.

Store Manager

Toys"R"Us

03.2009 - 09.2012

Manager ensuring all guests are being helped, associates are performing their daily tasks prior to opening or closing.
Making sure all sales goals are being reached and associates are asking each guest for items such as add on sales like Buyer Protection Plans, Batteries and Instant Credits. increasing monthly sales by 5% minimum.
Dealing with any guest issue or store issue per Company SOP. Insuring monthly store survey's were kept at 95% or better.
Checking store sales numbers and daily goals hourly to meet daily sales and agenda. While keeping this stores Top 5 regionally, which was accomplished three consecutive years multiple years. Also, while accomplishing $7 Million in total sales.
Performing opening or closing measures, like daily team meetings, assigning each associate their area for their shift, inspection of floor to ensure store is prepared for open and performing closing measures such as securing all registers, safe, doors and alarms are set.
Worked to ensure all trucks were unloaded and all merchandise, worked to floor and back stocked within 8 hours after truck was started.
All return trailers to DC with Vendor, Warehouse and RGD paper work is performed correctly, Signed off on and emailed to Corporate Office.
All truck reports are filled out and email back to DC.
Ensure all company standards are up held within my Departments.
To ensure merchandise is full on floor; safety and merchandising protection standards are being followed on daily.
To keep accidents and lost prevention limits exceeding company goals for it's fiscal year.
Make sure all registers are counted down before opening and all daily deposits are added in daily safe drop.
Also make sure weekly armored car deposit is ready for pick up and paperwork is completed. Insuring all deposits are 100% accurate to meet company SOP.
Ensure all cashier audits are being performed on a daily basis and cash over & shorts are within company standards. While insuring all cash drawer audits are completed daily and are under the 1% allotted amount.
Performing any write ups required by company SOP if associates aren't within company standards.
Daily Safe count reports are completed and signed off on by members of management with 24 hours.
Ordering all money for safe and register increases to be delivered via armored car company.
Ensure all Merchandise Protection Standards are up held per company SOP.
Verifying all EAS Tags, Spider Wraps, Locking Peg Hooks, Etc. are on all merchandise per Company Merchandising Protection Standards to minimize theft. Verifying that product audits meant the goal of less that 1%.
Ensuring all Electronic merchandise is stocked in secured booth when delivered.
All manifests in electronics dept. are 100% audited and received.
Performing Audit's daily on bays required by company standards and verifying they are at 100% compliance.
Performing cycle counts on daily bases which are per selected, fixing all item discrepancies before store opens every day.

Manager of Shipping/Receiving and Maintenance

84 Lumber Company

08.2003 - 03.2008

Worked with contracted shipping companies like UPS, DHL & FED EX.
File damaged/loss claims with those carriers and I was one out of three to negotiate their contracts.
Maintained all 9 corporate office buildings inside and out, receive and contract bids for work to be performed.
I was able to cut landscaping/grass cutting budget by 5% my first year.
Maintained 8 fleet vehicles for my 4 departments.
Purchased all company uniforms, business cards and store supplies through my yard tool ordering system for all 500+ stores and corporate offices.
Worked closely with my vendors on getting new and existing products in on time.
Maintained my corporate credit card along with coding all my bills to be sent to expense department weekly.
As one of only five supervisors to ever hold this position in 50+ years of 84 Lumbers existence.
I also was very conscientious, dependable, and always willing to put forth extra effort to get jobs done.
My inventory for all our 500+ stores nationwide amounted to $1.6 Million dollars. Also, shipped and received all daily deliveries for all 9 corporate office builds.
Logged and delivered all shipments to each associate and logging tracking info, who shipment was from and going to and having all shipments signed for.
Filing all logs for future reference in case of proof of deliver was needed and verification of signature.
Shipped out all material via UPS, Fed Ex, DHL and Airborne Express though out US and Internationally.
Preparing Customs documents when shipping International packages.
Keep extensive paper work and filing to company standards and if needed to be tracked via those shipping carrier for use at later dates.
Shipping anywhere from 100 to 300 packages daily along with all 500+ stores weekly paychecks Nationwide.

Department Supervisor

Toys"R"Us

01.2002 - 08.2003

Was in charge of making sure every trailer unloading process was performed within 2 days along with manifest matched Trailer # and Tag ID to insure correct merchandise.
All merchandise was sent to our sales floor to be stocked and if it was overstock was brought to warehouse and put in its department bay to increase accurate department bay audits daily. Audits were required to meet company Audit control measures of 99% accuracy.
Was one of five associates tasked to our yearly inventory control team.
Also, was one of five associates to have to redesign via Planograms our entire store layout four times per year required by our corporate office.
Was in charge of 4 warehouse associates.

District Service Consultant

General Motors, Corp

West Mifflin, Pennsylvania

05.1998 - 09.2001

Visit all 25 dealerships weekly to Supervise and handle discrepancies between dealership and customer to make sure their problem was resolved and satisfied.
Worked with dealership Service Manager, Advisor and Principle Owner along with to resolve all issues quickly and efficiently so that dealership can't resolve on there own. Before it getting escalated to my review and taking over that case.
Report multiple part failures at dealerships back to RVP to have Purchasing to look into Manufacturing defects.
Dealt with Service Manager and Parts Manager on Warranty Part claims that were not probably recorded and returned to Manufacturer for that Dealership to get credited for parts returned. Which eliminated around 15% of Denied Warranty Claims paid back to the dealership.

Assistant Service Advisor

Royal Chevrolet

Washington, Pennsylvania

06.1993 - 05.1998

Suggested add-on services that would be helpful to customers and improve bottom line by at least 5% monthly.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Maintained high customer satisfaction standards to meet or exceed targets of 95% or better monthly.
Documented problems and corrective actions to maintain records.
Developed estimates by costing materials, supplies and labor.
Completed customer orders and warranty services according to manufacturer specifications.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.

Gap in employment

Health Issues

Canonsburg, Pennsylvania

07.2018 - 01.2021

Summary

Overview

Work History

Claims Manager

Facility/Fleet Manager

Store Manager

Manager of Shipping/Receiving and Maintenance

Department Supervisor

District Service Consultant

Assistant Service Advisor

Gap in employment

Education

High School Diploma -

Skills

Timeline

Certification

Work Preference

Work Type

Work Location

Important To Me

Software

Letter of Recommendation

Languages

Letter of recognition

Work Availability

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