Alan Manley
Akron,OH
Summary
Adaptable professional with 10+ years of experience and a proven knowledge of customer communications, service delivery, and business sales administration. Aiming to leverage my skills to successfully fill the Creative Marketing and Customer Service role at your company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Shipt
10.2019 - 06.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
DIGITAL MARKETING AGENT
Leaf Filter Gutter Protection
05.2017 - 09.2019
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Developed and maintained courteous and effective working relationships
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained up-to-date knowledge of product and service changes
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Education
No Degree - Business Management Technology
University of Toledo
Toledo, OH06.2027
Skills
- Call Center Operations
- Customer Retention Strategies
- Microsoft Word
- Administrative Support
- Order Fulfillment
- Credit Card Payment Processing
- Materials Transport
- Order Processing
- Administrative and Office Support
- Critical Thinking
- Lead Generation
- Closing Sales
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
- Solicit sales of new or additional services or products
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
- Develop pricing strategies, balancing firm objectives and customer satisfaction
- Compile lists describing product or service offerings
- Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand
- Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Timeline
Customer Service Representative
Shipt
10.2019 - 06.2023
DIGITAL MARKETING AGENT
Leaf Filter Gutter Protection
05.2017 - 09.2019
No Degree - Business Management Technology
University of Toledo