Alan Mc Connell

Manage 15 system technicians at multiple locations engaged in provisioning and maintaining Designed Circuits, POTS, and Advanced Business Fiber Services. Review employee's performance and provide feedback and coaching to ensure a safe and efficient achievement of work. Excellent multitasking talents with the ability to manage high-priority assignments and develop solutions to challenging problems. Team-building with the ability to get a "buy-in" from my team.

Managed a combination crew consisting of Maintenance, Specials, CPE, Installation/Repair, and Air Pressure technicians that maintain, repair, provision and perform testing at the customer site or company location. Review technician's performance and provide feedback. Conduct safety and quality inspections while identifying and removing roadblocks. Work with dispatch to effectively assign work. Partner with U-verse and construction groups to ensure that excellent customer service is provided.

Worked cable failures/damages, Hi-Caps, chronic lines, U-verse and other aspects of the job which includes testing, isolating and coordinating with other work groups, maintaining and repair of AT&T's facilities.