ALAN MOORE
Cypress,CA
Summary
Agile and adaptable staff leader with a stellar work history. Consistently motivates teams and maintains an upbeat nature. Expertise in training employees and utilizing organized approaches for daily planning, scheduling, and customer service. Forward-thinking mindset focused on maximizing engagement and satisfaction through diplomatic communication style.
Overview
26
26
years of professional experience
Work History
Retail Sales Manager
Microcenter
06.2021 - 01.2024
- Successfully managed a high-volume retail store generating annual sales of over $140M
- Oversaw the visual merchandising and overall appearance of a 50,000 square feet sales floor, implementing strategic merchandising techniques to drive sales growth
- Maintained strong vendor relationships to insure timely and efficient product replenishment and availability
- Directly supervised and mentored a team of 145+ employees, providing guidance and support to maximize performance and productivity
- Implemented a cultural shift within the store, transforming an underperforming team into a top performing store within the company
- Developed and executed effective schedules, optimizing staffing levels while staying within labor budget constraints
- Provided comprehensive coaching and training to Sales Supervisors, equipping them with the knowledge and skills to become subject matter experts on sales behaviors and customer engagement strategies.
Manager
Best Buy
01.2013 - 01.2021
- Managed 80+ employees
- Top tier manager in territory for duration of my position
- Developed winning culture
- Took team from #800 in company to Top 10 for multiple years by effectively analyzing performance metrics and adapting to achieve quantifiable results
- Frequent territory leader in customer satisfaction surveys, by coaching soft skills and balancing both qualitative and quantitative results
- Successfully plan, manage, and execute company projects and initiatives within prescribed timelines and budget
- Talent for effective communication, building team connections, and environment that supports company vision
- Talent for developing unique sales strategies to maximize profits, leading to consistent store bonuses
- Company Peer Mentor: sent to underperforming stores to provide feedback and inspiration to grow proficient supervisors & managers
- Time management and adapting team labor resources to insure priorities of the company are met
- Team management, including talent acquisition, performance proficiency, and leadership development
- Vast technical knowledge across all technologies, plus software proficiency in Microsoft Office -Suite, Photoshop, and Pinnacle video editing software
- Oversee store's computer, cell phone, and technology repair program (including all certified Apple iPhone repairs) -Developed & trained team to upsell home services.
Operations Manager
Geek Squad Manager
01.2005 - 01.2013
- Managed 80+ employees
- Top tier manager in territory for duration of my position
- Developed winning culture
- Took team from #800 in company to Top 10 for multiple years by effectively analyzing performance metrics and adapting to achieve quantifiable results
- Frequent territory leader in customer satisfaction surveys, by coaching soft skills and balancing both qualitative and quantitative results
- Successfully plan, manage, and execute company projects and initiatives within prescribed timelines and budget
- Talent for effective communication, building team connections, and environment that supports company vision
- Talent for developing unique sales strategies to maximize profits, leading to consistent store bonuses
- Company Peer Mentor: sent to underperforming stores to provide feedback and inspiration to grow proficient supervisors & managers
- Time management and adapting team labor resources to insure priorities of the company are met
- Team management, including talent acquisition, performance proficiency, and leadership development
- Vast technical knowledge across all technologies, plus software proficiency in Microsoft Office -Suite, Photoshop, and Pinnacle video editing software
- Oversee store's computer, cell phone, and technology repair program (including all certified Apple iPhone repairs) -Developed & trained team to upsell home services.
Service Manager / Bar Manager
Red Robin
01.2002 - 01.2005
- Managed 70+ employees restaurant wide, including kitchen and front of house
- Intervened to revitalize a bar that was deficit spending, and turned it into a profitable business, by retraining team, increasing morale, and getting them to buy in to the company vision
- Trained and upheld exemplary customer service, safety, and sanitation standards and procedures.
Bartender / Bar Manager
Stuart Anderson's Black Angus
01.1998 - 01.2002
- Fostered and maintained large customer base, while keeping liquor costs controlled
- Managed bar staff
- Including customer service, scheduling, and training
- Directly responsible for all bar inventory and ordering.
Education
Information Technology -
University of Pheonix
01.2006
Skills
- Revenue Growth
- Delegating Work
- Revenue Forecasting
- Training and mentoring
- Sales Team Leadership
- Sales Strategy Implementation
- Employee Performance Management
- Coaching and Mentoring
- Product Merchandising
- Visual Merchandising
- Staff Scheduling
- Sales Coaching
Workreferences
- Greg Moore, General Manager, Microcenter - Tustin, gmmoore@microcenter.com
- Jordan Varon, General Manager, Best Buy - Fullerton, 714-323-6414
Accomplishments
- Top tier manager in territory for duration of my position
- Developed winning culture
- Took team from #800 in company to Top 10 for multiple years by effectively analyzing performance metrics and adapting to achieve quantifiable results
- Frequent territory leader in customer satisfaction surveys, by coaching soft skills and balancing both qualitative and quantitative results
- Successfully plan, manage, and execute company projects and initiatives within prescribed timelines and budget
- Talent for effective communication, building team connections, and environment that supports company vision
- Talent for developing unique sales strategies to maximize profits, leading to consistent store bonuses
- Company Peer Mentor: sent to underperforming stores to provide feedback and inspiration to grow proficient supervisors & managers
- Time management and adapting team labor resources to insure priorities of the company are met
- Team management, including talent acquisition, performance proficiency, and leadership development
- Vast technical knowledge across all technologies, plus software proficiency in Microsoft Office-Suite, Photoshop, and Pinnacle video editing software
- Oversee store's computer, cell phone, and technology repair program (including all certified Apple iPhone repairs) -Developed & trained team to upsell home services
Employmentdate
January 2005 to May 2021
Personal Information
Title: Manager
Timeline
Retail Sales Manager
Microcenter
06.2021 - 01.2024
Manager
Best Buy
01.2013 - 01.2021
Operations Manager
Geek Squad Manager
01.2005 - 01.2013
Service Manager / Bar Manager
Red Robin
01.2002 - 01.2005
Bartender / Bar Manager
Stuart Anderson's Black Angus
01.1998 - 01.2002
Information Technology -
University of Pheonix
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