Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alan M Sanders

Baltimore,MD

Summary

Experienced professional with over 20 years in sales, sales management, marketing, and CRM management. Proven track record of building and managing revenues and teams in high-growth environments. Skilled in leading large sales organizations and retail branches, with a focus on prospecting new business from real estate agents and affiliates in the mortgage lending industry. Strong knowledge of compliance and risk management, excellent customer service record, and expertise in P&L management.

Results-driven management professional with extensive experience in branch operations and production management. Proven ability to lead teams towards achieving organizational goals, focusing on innovative strategies and operational efficiency. Known for fostering team collaboration and adapting to changing needs, showcasing strong leadership and strategic planning skills.

Overview

23
23
years of professional experience

Work History

Non Producing Branch Manager

Jet Home Loans
03.2024 - Current
  • Assisted in recruitment efforts to attract top talent for various roles within the branch office.
  • Managed branch budget effectively while balancing revenue generation with expense controls.
  • Expanded market share by developing partnerships with real estate agents, builders, and other key stakeholders in the community.
  • Cultivated a performance-driven culture through regular assessment of individual goals and objectives.
  • Maintained high levels of customer satisfaction through proactive communication and efficient problem resolution.
  • Provided ongoing coaching and mentoring to team members for professional development and career advancement opportunities.
  • Managed a diverse team of professionals, fostering an environment of teamwork and open communication.
  • Oversaw the underwriting process, ensuring timely loan approvals and adherence to regulatory guidelines.
  • Implemented effective staff training programs for improved customer service and employee retention.
  • Implemented risk management protocols to minimize potential losses from credit exposure or fraud incidents.
  • Collaborated with upper management to develop strategic plans for overall company growth.
  • Improved internal processes for loan origination, processing, underwriting, and closing to expedite turnaround times on loans.
  • Increased loan production by implementing targeted marketing strategies and cultivating strong relationships with clients.

Vice President/ Field Sales Manager. Executive Team Member

NFM Lending
08.2018 - 01.2024
  • Assist with sales metrics and support in the development of sales budgets and effective P&L management.
  • Assist in developing a strategic sales strategy in support of the organizational strategy and objectives.
  • Aid in the development of performance goals and expectations for entire Branch and Sales Teams.
  • Ensure that the Branch and Sales Team represents the company, product lines and services in a professional selling fashion to maximize sales and profitability.
  • Assist with the creation of operational procedures to drive production.
  • Oversight of recruiting, developing, and managing sales team to meet goals.
  • Monitor and measure monthly, quarterly, and annual volume goals.
  • Member of the Executive team.
  • Helped to develop and oversee The Influencer division. Innovative multilevel marketing program. Cutting edge technology and Operational support

Sr. Loan Officer

Caliber Home Loans
11.2017 - 08.2018
  • Responsible for Building relationships with Real-estate agents
  • Responsible for developing and building my own customer base.
  • Working with processors, Underwriters, and management to close and fund million-dollar pipelines

Mortgage Consultant/Branch Manager

Prosperity Home Mortgage
05.2016 - 10.2017
  • Build relationships with existing agents with Loan and Foster real-estate offices.
  • Build market share with 6 designated branches to a 20+% market share.
  • Work with processors, underwriters, and management to close and fund million-dollar pipeline
  • Maintain an excellent customer service record
  • Help to educate store managers and agents on the new lending guidelines

Home Mortgage Consultant

Wells Fargo Home Mortgage
04.2009 - 05.2016
  • Build relationships with Real-estate agents
  • Manage and develop a multimillion dollar pipeline every month.
  • Top 10% Producer in total volume funded. March 2010, Jan 2011, Feb 2011, March 2011, April 2011, May 2011, June 2011, Aug 2011
  • Responsible for developing and building my own customer base.
  • Working with processors, Underwriters, and management to close and fund million-dollar pipeline
  • Maintained a 90% customer service rating

Senior Branch Manager

United Equity LLC – Baltimore, Maryland
01.2007 - 04.2009
  • Hire and train loan officers on all mortgage products, policies, and procedures.
  • Responsible for all Allocations and bottom-line profit
  • Responsible for building successful sales teams
  • Manage and develop multimillion dollar pipelines

Senior Branch Manager

Accredited Home Lenders – Baltimore, Maryland
01.2006 - 01.2007
  • Hired and trained loan officers and administrative help.
  • Was responsible for all Allocations and bottom-line profit of a super branch in Tysons Corner VA.
  • Developed 3 successful sales teams of 10 loan officers each as well as management.
  • Was responsible for multimillion dollar pipelines and budget.

Regional Vice President

Centex Home Equity – Baltimore, Maryland
01.2005 - 01.2006
  • Built and developed retail branches in the New England region.
  • Was responsible for 7 sales managers, 7 Assistant managers, 7 processors and over 50 Loan officers.
  • Responsible for all allocations and bottom-line profit on 7 branches
  • Hired and trained loan officers and administrative help.
  • Developed and maintained marketing sources by building relationships with many lead vendors.
  • Calculated payroll and accounting disbursements including loan officer compensation and branch allocations.

Vice President and National Retail Sales Director

NovaStar Mortgage, Inc. - Columbia, Maryland
01.2002 - 01.2005
  • Other positions held included: Operations Manager/Productions Manager/ Sales Manager
  • Oversaw a division of over 30 loan officers, 10 processors, 7 sales managers and 20 telemarketers.
  • Hired, trained, and managed employees to a multimillion-dollar conversion of non-funded leads from all retail branches.
  • Developed all sales training and methodology of sales processes for Novastar’s Retail Division. Helped corporate develop web ex training for increasing retail branches.
  • Developed compensation plans and payroll and worked with accounting on all allocations and costs of production for bottom line profitability.
  • Oversaw, trained, and jointly managed Retail Lending East (33,000 SQ ft. Space) subsidiary of the fourth largest mortgage company in the country with a staff of over 85 employees including processing, sales (loan officers and sales managers), office administrators and training.
  • Responsible for the development and organization of a 10-person processing department by setting expectations, and getting loans cleared and closed in a consistent and timely manner.
  • Developed new marketing strategies regarding mailers and telemarketing of leads with and without lead costs.
  • Wrote and developed sales manual and training programs for educating all loan officers in handling sales calls, presenting programs to customers, handling customer objections, and building sales pipelines.
  • Received multiple “Manager of the Month” awards for team production.

Education

High School Diploma -

Villa Julie College
Lutherville, MD
01.1990

Skills

  • Staff training and development
  • Operations management
  • Sales management
  • Customer service
  • Strong team-builder
  • Branch operations management
  • Customer relationships
  • Coaching and mentoring
  • Interviewing and hiring
  • Verbal/written communication
  • Goals and performance
  • Training and development
  • Team supervision
  • Sales planning
  • Client acquisition
  • Sales development
  • Sales expertise
  • Employee development
  • Financial services
  • Client relationship management
  • Conflict resolution
  • Relationship management
  • Performance reviews
  • Project management
  • Product training
  • Process improvement
  • Business Planning and Development
  • Financial oversight
  • Revenue generation
  • Key performance indicators
  • Staff recruitment
  • Revenue enhancement
  • Expert in risk management
  • Excels in team leadership

Accomplishments

  • Repeatedly received recognition from superiors for service excellence.
  • Increased monthly revenue by 75% through the implementation of strategic initiatives.
  • Successfully closed an average of 15 loans per month.
  • Supervised teams of 13 to over 30 staff members.
  • Supervised up to 9 dedicated retail Branches

Timeline

Non Producing Branch Manager

Jet Home Loans
03.2024 - Current

Vice President/ Field Sales Manager. Executive Team Member

NFM Lending
08.2018 - 01.2024

Sr. Loan Officer

Caliber Home Loans
11.2017 - 08.2018

Mortgage Consultant/Branch Manager

Prosperity Home Mortgage
05.2016 - 10.2017

Home Mortgage Consultant

Wells Fargo Home Mortgage
04.2009 - 05.2016

Senior Branch Manager

United Equity LLC – Baltimore, Maryland
01.2007 - 04.2009

Senior Branch Manager

Accredited Home Lenders – Baltimore, Maryland
01.2006 - 01.2007

Regional Vice President

Centex Home Equity – Baltimore, Maryland
01.2005 - 01.2006

Vice President and National Retail Sales Director

NovaStar Mortgage, Inc. - Columbia, Maryland
01.2002 - 01.2005

High School Diploma -

Villa Julie College

Similar Profiles

CREATE PROFILE
Alan M Sanders