Alan Nelson
Monroe,WA
Summary
Customer-oriented Manager with 34 years of water utility experience focused on customer and employee satisfaction. I have worked diligently at nearly all levels of the operation. I have worked closely with all departments. I am a positive energetic leader and strategic planner with comprehensive managerial acumen.
Overview
34
34
years of professional experience
1
1
Certification
Work History
General Manager
Northshore Utility District
Kenmore, WA
01.2018 - 03.2023
- Coordinates and oversees Districts operations and works with department heads to accomplish annual goals and objectives.
- Executes all contracts and agreements which do not require specific Board signatures.
- Supervises and coordinates preparation of annual budget and rate analyses.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Represents the District on all interagency issues, agency to agency and at the association level.
- Ensure emergency planning, activities, procedures and response preparation efforts.
- Provide final approval on staffing actions including hiring and separations (prepares recommendations of staffing levels and classifications for Board consideration).
- Prepares and reviews department reports for Board presentation.
- Conducted regular meetings with senior management team to review progress against established objectives.
Assistant General Manager
Northshore Utility District
Kenmore, WA
01.2017 - 01.2018
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Collaborated with other departments within the organization to coordinate projects.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability.
- Mitigated business risks by working closely with staff members and assessing performance.
- Performed functions and responsibilities of the General Manager in their absence.
- Work with legal regarding labor issues.
Maintenance and Operations Director
Northshore Utility District
Kenmore, WA
03.2006 - 03.2017
- Managed the M&O staff and their oversee daily activities.
- Establish performance metrics, benchmarks and targets to optimize utility operations.
- Establish preventive maintenance procedures and oversee all in-house construction and maintenance activities.
- Oversee Fleet and Facilities activities.
- Reviewed completed work orders to ensure quality control measures are followed.
- Resolved conflicts among employees in the maintenance department.
- Provided technical support in case of system malfunctions or breakdowns.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Reviewed completed work to verify consistency, quality and conformance.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Water and Sewer Section Manager
City of Bothell - Public Works Operations Center
Bothell, WA
04.1989 - 03.2006
Education
Some College (No Degree) - Electrical Engineering Studies
Western Washington University
Bellingham, WA1988
Associate of Applied Science - Business Arts, Sciences, Computer Programming
Bellevue Community College
Bellevue, WA09.1987
Associate of Arts - Criminal Justice
Bellevue Community College
Bellevue, WA1987
Skills
- Leadership and Team Building
- Training and Development
- Operations Oversight
- Service Quality Improvement
- Troubleshooting Expertise
- Process Improvements
- Policy/Procedure/Program Development
- Risk and Emergency Management
Certification
- Water Distribution Manager !V Cert.
- Cross Connection Control Specialist
- Wastewater Collection Level 3 Cert.
- Class A CDL with Tanker Endorsement
- National Incident Command System (ICS 100,200, 300, 400, 700 & 800)
Non-Profit Volunteer Work
- President of a non-profit that provides scholarship opportunities for high school graduates. HOME | BHSAA (bothellhighalumniassociation.com)
References
References available upon request.
Timeline
General Manager
Northshore Utility District
01.2018 - 03.2023
Assistant General Manager
Northshore Utility District
01.2017 - 01.2018
Maintenance and Operations Director
Northshore Utility District
03.2006 - 03.2017
Water and Sewer Section Manager
City of Bothell - Public Works Operations Center
04.1989 - 03.2006
Some College (No Degree) - Electrical Engineering Studies
Western Washington University
Associate of Applied Science - Business Arts, Sciences, Computer Programming
Bellevue Community College
Associate of Arts - Criminal Justice
Bellevue Community College
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