Alan Nyerges
Silver Spring
Summary
Hardworking and enthusiastic computer technician and customer relationship manager trained in every facet of successful work. Stays on top of current and expected demands while being able to quickly realign to dynamically developing tasks. Dedicated to first-rate communication and team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NAEP Help Desk Task Advisor
Westat
08.2023 - Current
- Responded to requests for technical assistance in person, via phone, or electronically
- Diagnose and resolve technical hardware and software issues within a National database system encompassing public and private schools throughout the nation
- Identify and escalate situations requiring urgent attention through Zendesk ticketing software
- Track and route problems, requests, and document resolutions involving backend systems
- Oversee day-to-day operations of the help desk, ensuring timely and effective support.
- Monitor ticketing system for accuracy, responsiveness, and adherence to service level agreements (SLAs).
- Conduct regular training sessions to enhance the skills and knowledge of help desk staff.
IT Technician
Olympia
05.2023 - 09.2023
- Responsible for procuring, allocating, and installing computers, keyboards, docking stations, and other digital devices to establish fully functional office workstations at Amazon's WAS17 building.
- Configure and manage networking equipment to maintain a stable and secure data center environment with Amazon's shared network
- Transformed bare office desks into fully equipped workstations by meticulously coordinating the acquisition, allocation, and installation of all necessary hardware and digital devices.
- Ensure proper server configurations, including operating systems and required software.
- Utilize server monitoring tools to track resource usage, performance metrics, and potential issues that potentially led to decommissioning obsolete or underutilized servers.
- Demonstrated strong organizational skills and attention to detail while effectively managing the entire process of setting up and completing office workstations, contributing to a productive work environment.
Line cook
Vocellis Restaurant
09.2021 - 12.2022
- Managed staff scheduling along with product quality inspection and organization
- Assisted in large scale food preparation for events
- Supported day to day operations within kitchen setting
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Event Coordinator/IT Specialist
Ultimate Marketing LLC
01.2019 - 01.2021
- Coordinated and planned events ranging from outreach programs to fundraisers for various non-profit clients within Northern Virginia, Washington D.C, and parts of Maryland’s metropolitan communities
- Regulated, indexed, and analyzed overall fundraising collection efforts and developed events and plans in order to achieve fundraising capital goals
- Managed complex web of customer relationships comprised of local government bodies in order to facilitate partnerships with numerous private businesses and large scale organizations
- Linked administrative computers to in field data collection networks and upgraded analytic software to facilitate concentration on effective monetary fundraising targeting
- Undertook technical help desk role within the office utilizing Microsoft Office Suite and SalesForce Cloud
Volunteer Income Tax Assistance Program
IRS
01.2018 - 04.2020
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities through use of TaxSlayer Software
- Strategizing most effective pathways for clients to proceed in order to maximize tax benefits offered in order to reduce their required payments to lowest possible outcome.
- Facilitated communication between clients and tax authorities.
Pool Manager
Community service pools
04.2017 - 10.2019
- Repair and maintenance of pumps and sand filtration systems
- Educating new employees on standard operating procedures
- Hired, trained and evaluated team members to meet departmental standards and goals.
Pool Manager
Montgomery County Aquatics
02.2016 - 06.2017
- Supervision and appropriation of Chlorine, Hydrochloric acid and other chemicals
- Managed managerial and staff issues along with customer service
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Planned, coordinated and promoted aquatics programs to optimize water safety.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Education
Computer Technician Certificate -
California Institute of Art And Technology
National City, CA04.2023
Salesforce CRM And Infrastructure
Salesforce Trailhead
2022
Bachelor of Science - Business Administration
University of Maryland - College Park
College Park, MD05.2021
High School Diploma -
Wheaton High School
Silver Spring, MD05.2017
Skills
- Proficient in all Microsoft software, Google Workspace, Zendesk, Salesforce cloud, macOS, and Windows Platforms
- Fluent in Hungarian
- Comptia ITF, A, Network, and Azure Fundamentals Certified
- Real-world Computer Hardware and Software Installation Training and Knowledge
Certification
- CompTIA ITF Certification
- CompTIA A+ Certification- 2023-2026
- CompTIA Network+ Certification - 2023-2026
- Microsoft Azure Fundamentals AZ-900
- IRS Community Service Certificate
- Maryland Governor’s Volunteer Service Certificate
References
Nick Kuhn - Help Desk Office Manager, Westat
nicholaskuhn@westat.com
John Preloh - Operations Manager, Olympia
703-209-9468
Timeline
NAEP Help Desk Task Advisor
Westat
08.2023 - Current
IT Technician
Olympia
05.2023 - 09.2023
Line cook
Vocellis Restaurant
09.2021 - 12.2022
Event Coordinator/IT Specialist
Ultimate Marketing LLC
01.2019 - 01.2021
Volunteer Income Tax Assistance Program
IRS
01.2018 - 04.2020
Pool Manager
Community service pools
04.2017 - 10.2019
Pool Manager
Montgomery County Aquatics
02.2016 - 06.2017
Computer Technician Certificate -
California Institute of Art And Technology
Salesforce CRM And Infrastructure
Salesforce Trailhead
Bachelor of Science - Business Administration
University of Maryland - College Park
High School Diploma -
Wheaton High School
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