Alan Padilla
Killeen,TX
Summary
Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.
Overview
11
11
years of professional experience
Work History
Stay at Home Dad
Self-employeed
Menifee, CA
07.2022 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintenance Man
US Navy
San Diego, CA
07.2021 - 07.2022
- Oversaw proper upkeep to enhance equipment longevity.
- Conducted daily inspections of all rooms to ensure quality standards were met.
- Monitored staff performance to ensure compliance with established policies and procedures.
- Created schedules, shift reports and other business documentation to coordinate maintenance needs.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Pump Room Supervisor
US Navy
San Diego, CA
08.2013 - 07.2022
- Responded to onboard operational and medical emergencies with calm, level-headed approach.
- Inspected aircraft fuel systems and components to ensure safety and quality control standards were met.
- Supervised the fueling of all assigned aircraft, ensuring proper handling techniques were used.
- Assisted in the maintenance of fuel tanks, pumps, valves, filters and other related equipment.
- Trained new personnel in the proper use and maintenance of fueling systems and equipment.
- Developed standard operating procedures for refueling aircraft safely and efficiently.
- Kept detailed logs of all activities related to the transfer, storage or distribution of aviation fuels.
- Trained and supervised personnel handling shipboard maintenance functions.
- Worked on deck in various weather situations and under stressful conditions to maintain personnel safety and direct aircraft movements.
- Deconflicted radio spectrum interference between units to maintain optimal communication channels.
Airline Customer Service Agent
US Navy
Coronado, CA
07.2018 - 07.2021
- Greeted passengers and provided information about departure and arrival times.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Advised passengers of any changes or delays in their scheduled flights.
- Followed company policies and procedures related to customer service operations at all times.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
Certificate of Completion - Aviation Boatswains Mate Fueler "A" School
Naval Air Technical Training Center
Pensacola, FL10-2013
High School Diploma -
Robert M Shoemaker High School
Killeen, TX05-2013
Some College (No Degree) - General Studies
Central Texas College
Killeen, TXSkills
- First Aid Training
- Personal Protective Equipment
- Hazardous Material Handling
- Quality assurance procedures
- Self-Motivated
- Emergency Response
- Problem-Solving
- Active Listening
Affiliations
- Active gym goer with years of experience
- Father of 3 years 3, 6 and 7
- gamer/streamer
Accomplishments
- navy marine corp achievement medal
- global war on terrorism expeditionary medal & service medal
- national defense service medal
- navy "E" ribbon
Languages
English
Professional
Spanish
Professional
Timeline
Stay at Home Dad
Self-employeed
07.2022 - 10.2024
Maintenance Man
US Navy
07.2021 - 07.2022
Airline Customer Service Agent
US Navy
07.2018 - 07.2021
Pump Room Supervisor
US Navy
08.2013 - 07.2022
Certificate of Completion - Aviation Boatswains Mate Fueler "A" School
Naval Air Technical Training Center
High School Diploma -
Robert M Shoemaker High School
Some College (No Degree) - General Studies
Central Texas College