Alan Perez
Aurora,CO
Summary
Seasoned Investment Solutions Representative bringing solid background in providing financial advice to clients. Strengths include robust knowledge of investment products, portfolio management and regulatory compliance. Demonstrated ability to establish strong relationships with clients, understand unique financial situations and propose appropriate solutions for wealth growth. Extensive experience in diagnosing issues and formulating innovative solutions that drive operational improvements. Known for fostering teamwork and adapting to changing environments, ensuring dependable and flexible performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
INVESTMENT SOLUTIONS REPRESENTATIVE
Fidelity Investments
Denver, CO
09.2024 - Current
- Managed client portfolios using advanced financial planning tools and software.
- Provided tailored investment solutions to meet client needs and preferences.
- Collaborated with team members/business partners to develop comprehensive financial plans for clients.
- Drafted presentations outlining the benefits of various investment options available to customers.
- Identified customer needs and recommended tailored investment solutions.
- Creative problem solving for complex service issues by understanding the
- Analyzed complex problems to develop effective solutions for operational challenges.
- Mentored junior staff, providing guidance on best practices for problem-solving methodologies.
- Defined problem to identify, prioritize and select alternatives.
HIGH NET WORTH SERVICE ASSOCIATE
Fidelity Investments
Denver, CO
12.2023 - 09.2024
- Assisted clients with account inquiries and service requests efficiently.
- Processed transactions accurately using internal systems and tools daily.
- Collaborated with team members to improve customer service processes continuously.
- Resolved client issues promptly while maintaining a positive service experience.
- Managed customer inquiries and resolved issues to enhance client satisfaction.
CUSTOMER RELATIONSHIP ADVOCATE
Fidelity Investments
Denver, CO
08.2022 - 11.2023
- Managed client inquiries through various communication channels to enhance customer satisfaction.
- Educated clients on investment products and services to support financial decision-making.
- Collaborated with cross-functional teams to resolve complex client issues effectively.
TRANSACTION COORDINATOR
Guild Mortgage Company LLC
Aurora, CO
11.2020 - 08.2022
- Coordinated loan documentation for timely processing and compliance with regulations.
- Organized and maintained electronic files for all mortgage transactions efficiently.
- Reviewed contracts and agreements to ensure accuracy and completeness of information.
CITY CARRIER
United States Postal Service
Denver, CO
12.2014 - 11.2020
- Delivered mail and packages to residential and commercial addresses daily.
- Sorted incoming mail using automated and manual sorting systems efficiently.
- Maintained accurate records of deliveries and pickups throughout the day.
- Assisted customers with inquiries regarding services and package tracking.
- Ensured compliance with postal regulations and safety protocols consistently.
Education
Bachelor of Science - Business Administration
Regis University
Denver, CO09-2028
Skills
- Investment analysis
- Financial planning
- Client relationship management
- Data analysis
- Problem resolution
- Attention to detail
- Wealth management
- Problem-solving aptitude
- Time management
- Proactive Prioritization
Accomplishments
- E rating in performance year 2024 as a High Net Worth Associate
- Successful part of the ISR end-to-end ownership transition to make internal rollovers from 401k's to IRA's a more efficient and seamless process for clients.
Certification
- SIE
- Series 7
- Series 63
- Series 66
Languages
Spanish
Native or Bilingual
Timeline
INVESTMENT SOLUTIONS REPRESENTATIVE
Fidelity Investments
09.2024 - Current
HIGH NET WORTH SERVICE ASSOCIATE
Fidelity Investments
12.2023 - 09.2024
CUSTOMER RELATIONSHIP ADVOCATE
Fidelity Investments
08.2022 - 11.2023
TRANSACTION COORDINATOR
Guild Mortgage Company LLC
11.2020 - 08.2022
CITY CARRIER
United States Postal Service
12.2014 - 11.2020
Bachelor of Science - Business Administration
Regis University