Alan Peterson
Enid,OK
Overview
36
36
years of professional experience
Work History
Construction Inspector
City Of Enid
01.2024 - Current
- Improved construction quality by conducting thorough inspections of building materials, methods, and structural integrity.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes.
- Assisted project managers in developing comprehensive inspection schedules that aligned with overall project timelines.
- Enhanced project efficiency by maintaining accurate records of all inspection activities and findings.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Collaborated with construction teams to identify and resolve issues promptly, resulting in minimal delays and cost overruns.
- Reviewed drawings and assessed construction against plans.
- Completed inspections of current construction, refurbishment and repair projects.
Field Service Representative
City Of Enid
12.2005 - 01.2024
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Improved team performance through regular feedback and performance evaluations.
- Increased overall productivity, implementing comprehensive training programs for new hires.
- Initiated and Terminated water service for customers.
- Help customers diagnose possible causes of high water consumption
- Field check meter readings and identify if leak is present.
- Replace water meters or their electrical components as needed to ensure proper billing.
Property Inspector
City Of Enid
08.1997 - 11.2002
- Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
- Gained a reputation for thoroughness and accuracy, leading to timely resolutions to property violations within the city limits.
- Became am a member of the Oklahoma Code Enforcement Association.
- Gathered data and photographic evidence of alleged issues.
- Checked into potential license violations and permit concerns to isolate and remedy issues.
- Conducted comprehensive property inspections for various residential and commercial properties.
- Conducted follow-up inspections upon completion of recommended repairs or improvements, ensuring compliance with relevant codes and regulations.
- Maintained up-to-date knowledge on local building codes, regulations, and industry best practices to provide expert advice to clients.
Field Service Representative
City Of Enid
10.1995 - 06.1997
- Developed lasting relationships with customers through excellent communication and professionalism.
- Activated and terminated water service for customers as needed or for non payment
- Demonstrated excellent communication skills in handling customer inquiries and complaints professionally and effectively.
- Provided valuable feedback to management based on customer interactions, driving continuous improvements in service offerings.
- Improved customer satisfaction by promptly addressing and resolving service issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Repaired or replaced water meters and their components as needed.
Meter Reader
City Of Enid
09.1990 - 10.1995
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
- Achieved excellent customer service ratings by quickly responding to inquiries regarding billing concerns or meter access procedures.
- Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.
- Promoted environmental awareness among customers through knowledgeable discussions on energy conservation measures during site visits.
Crew Worker
City Of Enid
08.1988 - 09.1990
- Participated in training sessions to continuously improve skills, contributing to a more knowledgeable workforce.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Handled multiple responsibilities simultaneously, maintaining focus on the overall project goals and objectives.
- Repaired and replaced water and sewer lines. Installed new water lines tapping the water main. Assisted in repair of sewer lift stations.
- Operated the sewer Vactor Truck to clean out sewer lines.
- Rebuilt water meters.
Education
Associate Degree - Industrial Maintenance Mechanic
Waukesha County Technical College
Pewaukee, WI06.1982
Associate Degree - Machinist
Waukesha County Technical College
Pewaukee, WI06.1981
Timeline
Construction Inspector
City Of Enid
01.2024 - Current
Field Service Representative
City Of Enid
12.2005 - 01.2024
Property Inspector
City Of Enid
08.1997 - 11.2002
Field Service Representative
City Of Enid
10.1995 - 06.1997
Meter Reader
City Of Enid
09.1990 - 10.1995
Crew Worker
City Of Enid
08.1988 - 09.1990
Associate Degree - Industrial Maintenance Mechanic
Waukesha County Technical College
Associate Degree - Machinist
Waukesha County Technical College