Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
CustomerServiceRepresentative

Alan Pines

Customer Service Representative
Lynchburg,VA

Summary

I am currently interested in remote employment opportunities as a customer service representative and any requiring office administration or data entry skills position.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

60
60
years of professional experience
7
7
years of post-secondary education

Work History

Newspaper Deliverer

News And Advance
Lynchburg, VA
07.2006 - Current
  • Provided excellent customer service to subscribers and businesses.
  • Made efficient and safe deliveries with minimal supervision.

Customer Service Representative Landscaping

Yard Solutions
Amherst, VA
03.2010 - Current
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
  • Worked with customers to develop designer landscaping plans for various budgets.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.

Customer Service Representative Telemarketing

Telemarketing Group
Lynchburg, VA
01.2004 - 07.2006
  • Inbound, Outbound, Cold Calling, Customer Service Representative
  • Completed daily cold calling and outreach to build sales pipeline.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Customer Service Representative Telemarketing

InService America
Forest, VA
01.2002 - 01.2004
  • Inbound, Outbound, Cold Calling Customer Service Representative
  • Responded to customer requests for products, services and company information.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.

Newspaper Salesperson

News And Advance
Lynchburg, VA
01.2000 - Current
  • Kiosk store front display signing up new and updating existing newspaper subscribers
  • Completed paperwork for subscriptions quickly to complete new enrollment.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Service Representative Telemarketing

B & B Presentations
Lynchburg, VA
06.1996 - 01.2000
  • Inbound, Outbound, Cold Calling Customer Service Representative
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Called prospective customers in designated market area to qualify leads.
  • Informed current and prospective customers of promotions and new or upgraded products.

Education

Associate of Arts - Business Administration

Phillips Business College
Lynchburg, VA
01.1991 - 09.1993

Associate of Arts - Electrical And Power Transmission Installation

U.S. Army School of Engineers
Fort Belvoir, VA
01.1986 - 07.1986

High School Diploma -

Belmont College Preparatory High School
Van Nuys, CA
01.1978 - 09.1981

Skills

Technical Support

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Accomplishments

  • Awarded the U.S Army Achievement Medal
  • Awarded the Expert Grenadiers Medal
  • Awarded the Sharpshooter Badge
  • Served Overseas
  • Worked with West Point Officers and as a Chaplains assistant.
  • Wartime Veteran


Software

Microsoft Computer software literate

Any company customized software literate

Timeline

Customer Service Representative Landscaping

Yard Solutions
03.2010 - Current

Newspaper Deliverer

News And Advance
07.2006 - Current

Customer Service Representative Telemarketing

Telemarketing Group
01.2004 - 07.2006

Customer Service Representative Telemarketing

InService America
01.2002 - 01.2004

Newspaper Salesperson

News And Advance
01.2000 - Current

Customer Service Representative Telemarketing

B & B Presentations
06.1996 - 01.2000

Associate of Arts - Business Administration

Phillips Business College
01.1991 - 09.1993

Associate of Arts - Electrical And Power Transmission Installation

U.S. Army School of Engineers
01.1986 - 07.1986

High School Diploma -

Belmont College Preparatory High School
01.1978 - 09.1981

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