Alan Pinnow

• As a Co Owner of the business I/We created a new business from the ground up into a 5 Star Google rated business.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Established a loyal customer base through personal experience from the initial visit wether it be from a sales call or service call. Our philosophy is to treat each customer as if they were a family member with courtesy, respect, and honesty.
• Consulted with customers to assess needs and propose optimal solutions.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Worked with marketing teams to create print and online advertisements to bring in new customers.
• Trained and motivated employees to perform daily business functions.
• Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
• Assisted in recruiting, hiring and training of team members.
• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated leadership skills in managing projects from concept to completion.
• Skilled at working independently and collaboratively in a team environment.
• Organized and detail-oriented with a strong work ethic.
• Self-motivated, with a strong sense of personal responsibility.
• Learned and adapted quickly to new technology and software applications.

• Tracked market and industry trends, regulations and practices through trade shows and publications.
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Set up new contracts for products and services and coordinated transition to installation team.
• Connected customers with services based on individual needs and vendor capabilities.
• Facilitated seamless installations by coordinating effectively with internal teams and external contractors.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Prepared and demonstrated [Product or Service] features and benefits to address specific customer wants and needs.
• Used consultative sales approach to understand and meet customer needs.
• Maintained closing rate over 50% with dedicated prospecting and exceptional customer relations skills.
• Continuously improved product knowledge and expertise, keeping abreast of industry trends and technological advancements to better serve clients'' needs.
• Achieved high levels of client retention due to exceptional interpersonal skills and ability to create a positive rapport from the first interaction.
• Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
• Worked effectively in fast-paced environments.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

This job description is the same as the position at Bethke Heating and Air Conditioning.