Alan Plaza Cruz
Sylmar
Summary
Sales Associate and Crew Member with expertise in customer service and food service, known for boosting customer satisfaction and streamlining operations. Proficient in retail sales, order preparation, and inventory management, consistently achieving performance targets. Strong organizational skills and effective social media engagement contribute to team success and enhanced service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Line Cook / Kitchen Team Member
Gold Burger
Granada Hills
08.2025 - Current
- Prepared and cooked menu items (smash burgers, proteins, sides) according to brand standards and recipes
- Performed food prep, portioning, and ingredient organization to support efficient service flow
- Managed inventory rotation (FIFO), restocking, and basic inventory counts
- Maintained a clean, safe, and organized kitchen in compliance with health and safety regulations
- Worked collaboratively with kitchen and front-of-house teams during high-volume service periods
- Assisted with opening and closing procedures, including equipment setup and breakdown
- Adapted quickly to changing priorities and peak-hour demands while maintaining quality and speed
Crew Member
Firehouse Subs
Van Nuys
05.2025 - 09.2025
- Delivered friendly service by accurately taking orders and preparing sandwiches to brand standards.
- Maintained extensive menu knowledge to address customer inquiries and suggest options.
- Supported daily operations by ensuring cleanliness, organization, and stock in food prep and dining areas.
- Followed food safety protocols to uphold a hygienic work environment.
- Ensured each guest received appreciation through warm interactions, fostering positive experiences.
- Fostered welcoming atmosphere by providing exceptional service, promoting repeat business.
- Streamlined food preparation processes to enhance order fulfillment speed and reduce wait times.
- Collaborated with team members to sustain orderly and clean work areas, enhancing safety.
Grocery Clerk /Grocery Stocker
El Super Market
North Hollywood
04.2025 - 08.2025
- Ensured accurate placement of grocery products on shelves through FIFO rotation while stocking displays.
- Supported efficient restocking by assisting with delivery unloading and backroom organization.
- Upheld cleanliness and organization of sales floor in compliance with safety regulations.
- Removed expired or damaged products while reporting low-stock items to management.
- Provided assistance to customers in locating items and addressing general queries.
- Worked with team members to meet stocking goals in a high-pressure environment.
- Exhibited strong attention to detail and task prioritization during busy periods.
Customer Service Associate
Sweet Fruitz
Sylmar
08.2024 - 05.2025
- Strengthened customer relationships by coordinating event deliveries with reliable service.
- Boosted social media engagement, resulting in increased brand visibility and sales.
- Implemented a streamlined inventory management system, reducing supply shortages.
- Maintained accurate records of inventory and orders to ensure compliance with company standards.
- Assisted customers both in-store and online, leading to significant improvements in retention rates.
- Enhanced customer satisfaction through efficient assistance, contributing to higher repeat business.
- Ensured consistent product availability by managing inventory effectively.
- Facilitated timely communication regarding event deliveries to enhance customer trust.
Seasonal Sales/Customer Service Associate
La Feria Gift Shop
Adjuntas
06.2024 - 08.2024
- Provided personalized customer service to boost satisfaction and loyalty.
- Organized product displays and restocked shelves to create a welcoming shopping environment.
- Enhanced inventory processes, streamlining operations for greater efficiency.
- Collaborated with team members to design engaging displays, increasing foot traffic and sales.
- Maintained cleanliness and organization of store, promoting an inviting atmosphere for customers.
Education
High School Diploma - Granada Hills, CA
Granada Hills Charter High School
Granada Hills, CA05.2025
Skills
- Customer service and support
- Menu preparation
- Inventory management
- Team collaboration
- Customer service
- Food service and order preparation
- Retail sales and inventory control
- Social media engagement
- Workplace organization
- Problem solving
Certification
California Food Handler Certificate, 02/01/25, 02/01/28
Languages
Expert in Spanish.
Expert in English.
Achievements
- Assisted customers both in-store and online, providing timely and professional support to enhance satisfaction and repeat business
- Delivered personalized customer service by responding to inquiries, resolving issues, and helping customers locate products
- Organized product displays and restocked shelves to maintain a clean, welcoming, and well-presented store environment
- Coordinated with team members to set up engaging displays, contributing to increased customer engagement and sales
- Supported inventory management by tracking stock levels, restocking merchandise, and reporting shortages
- Maintained accurate inventory and order records to ensure consistency and prevent discrepancies
- Assisted with coordinating deliveries and special orders, ensuring dependable service and strong customer relationships
- Followed company standards for cleanliness, organization, and operational procedures
Timeline
Line Cook / Kitchen Team Member
Gold Burger
08.2025 - Current
Crew Member
Firehouse Subs
05.2025 - 09.2025
Grocery Clerk /Grocery Stocker
El Super Market
04.2025 - 08.2025
Customer Service Associate
Sweet Fruitz
08.2024 - 05.2025
Seasonal Sales/Customer Service Associate
La Feria Gift Shop
06.2024 - 08.2024
High School Diploma - Granada Hills, CA
Granada Hills Charter High School