Alan Poovey
Mail Carrier
Burlington,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
Greensboro, NC
07.2007 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Distributed mail on foot to residences and businesses, delivering to approximately 400 customers per shift.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Shipping and Receiving Manager
American Multimedia Inc
Burlington, NC
07.1996 - 07.2007
- Monitored and reported on transportation costs and properly filed shipping documents.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
- Maintained positive relationships with representatives of TL, LTL, UPS, FedEX, USPS and DHL shipping companies.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Determined most cost-effective procedures and routes for shipments.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Lead team of up to 25 employees packaging, palletizing and shipping thousands of packages per week.
Shipping and Receiving Manager
Woodworker's Supply Inc
Graham, NC
01.1992 - 06.1997
- Monitored and reported on transportation costs and properly filed shipping documents.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Lead team of [Number] employees packaging, palletizing and shipping up to [Number] boxes per day.
- Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with [Department] to manage supplier relationships, product inventory and purchasing across multiple companies.
Telephone Sales Agent
Woodworker's Supply Inc
Graham, NC
03.1991 - 01.1992
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
- Led customers through smooth sales processes.
- Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
- Set up and updated customer accounts and researched questions using multiple computer systems.
- Answered questions during initial contact and follow-up calls with sales prospects.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages and transferred calls to correct individuals.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Asked pertinent questions to understand customer requirements.
- Troubleshot problems for callers and helped independently resolve common issues.
Education
No Degree - General Studies
East Carolina University
Greenville, NC 05.2001 -
Skills
Mail-sorting and delivery sequence
Local area route knowledge
Change-of-address orders
Organization and Time Management
Attention to Detail
Critical Thinking
Excellent Communication
Self-Motivated
Teamwork and Collaboration
Good Telephone Etiquette
Dependable and Responsible
Timeline
City Mail Carrier
United States Postal Service, USPS
07.2007 - Current
No Degree - General Studies
East Carolina University
05.2001 -
Shipping and Receiving Manager
American Multimedia Inc
07.1996 - 07.2007
Shipping and Receiving Manager
Woodworker's Supply Inc
01.1992 - 06.1997
Telephone Sales Agent
Woodworker's Supply Inc
03.1991 - 01.1992