Alan Reyes
Spring Valley,CA
Summary
Dynamic customer service professional with a proven track record at Smart And Final, excelling in cash handling and fostering customer loyalty through empathy and effective communication. Recognized for exceeding productivity goals and enhancing team efficiency, I bring strong time management skills and a commitment to maintaining high standards in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Cashier
Smart And Final
933 Sweetwater Rd Spring Valley, CA 91977 United
05.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Hank Farm Market
San Diego, CA
01.2024 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Real Estate,business
Monte Vista High School
Spring Valley, CA06.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cash register operation
- Order taking
- Product knowledge
- ID verification
- Order packaging
- Basic math
- Ordering and stocking
- Online orders preparation
Languages
Spanish
Professional Working
Timeline
Cashier
Smart And Final
05.2024 - 01.2025
Customer Service Representative
Hank Farm Market
01.2024 - 03.2024
Real Estate,business
Monte Vista High School