Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Alan Reyes

Spring Valley,CA

Summary

Dynamic customer service professional with a proven track record at Smart And Final, excelling in cash handling and fostering customer loyalty through empathy and effective communication. Recognized for exceeding productivity goals and enhancing team efficiency, I bring strong time management skills and a commitment to maintaining high standards in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Cashier

Smart And Final
05.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Representative

Hank Farm Market
01.2024 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Real Estate,business

Monte Vista High School
Spring Valley, CA
06.2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cash register operation
  • Order taking
  • Product knowledge
  • ID verification
  • Order packaging
  • Basic math
  • Ordering and stocking
  • Online orders preparation

Languages

Spanish
Professional Working

Timeline

Cashier

Smart And Final
05.2024 - 01.2025

Customer Service Representative

Hank Farm Market
01.2024 - 03.2024

Real Estate,business

Monte Vista High School
Alan Reyes