ALAN R. KEAY
Williams,AZ
Summary
Dynamic and principled leader recognized for cultivating a positive and productive work environment through a lead-by-example approach. Expertise includes the development and implementation of comprehensive HR policies, effective management of division budgets, and ensuring compliance with all regulatory requirements. A strong commitment to empowering teams fosters a culture of organizational development while delivering exceptional customer service as a trusted partner to executive leadership. Proficient in strategic analysis, identifying opportunities for improvement, and designing innovative solutions that enhance employee engagement and drive operational growth.
Human resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.
Experienced with managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.
Overview
19
19
years of professional experience
4
4
Certificate
Work History
Human Resource Manager
City of Flagstaff
Flagstaff, AZ
09.2020 - 12.2023
- In this position I was responsible for All Employee Relations Opportunities, Performance Management, Training and Development, New Hire Orientation process, Compliance, Policies and Procedures. Operational leader of the Human Resources Division reporting directly to the Human Resources Risk Management Director, managing comprehensive HR functions for 1000+ employees with strategic, administrative, and supervisory responsibilities. Collaborated with leadership to align HR strategies with organizational goals and objectives.
- Supervise, mentor, and develop HR team members, fostering a collaborative and productive work environment
- Developed, modified, implemented, and interpret HR policies and programs ensuring regulatory compliance with federal, state, and local employment laws. Lead complex HR projects ensuring timely completion and successful implementation. Streamlining HR processes for increased efficiency, reducing paperwork and manual tasks through automation. Maintaining accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Prepared, monitored, and managed HR division budget, optimizing resources and opportunities.
- Collaborated with senior leadership as the key member of Performance Management Team, City Leadership Team, and Technology Division. Developed and implemented customized pay for performance management evaluation system, providing training, ongoing feedback, ensuring consistency in evaluations, feedback, and development opportunities for employees. Achieving a 90% first year on time performance evaluation completion rate, 95% second year rate, and 99.2% third year completion rate.
- Served as HR Staff Liaison for Commission on Inclusion and Adaptive Living and Commission on Diversity Awareness.
- Collaborate with Risk Management team and support their initiatives. Ensuring compliance to all City, State and Federal Regulations. Implementing a robust tracking system for all CDL Driver requirements and random testing opportunities and policy revision.
- Subject matter expert on personnel matters, investigating and resolving employee performance opportunities, fostering positive employee relations and address sensitive personnel matters with discretion and integrity
- Conducted thorough internal investigations, managing employee relations issues professionally with fairness and transparency, while maintaining confidentiality at all times.
- Instructed senior leaders on appropriate employee corrective steps.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Fostered positive work environment through comprehensive employee relations program.
- Oversaw daily HR operations while providing strategic guidance in employee relations, performance management, policies and procedures, compliance, and training and development, onboarding to exit of employee life cycle.
- Maintained data integrity across HR systems and ensured regulatory compliance
- Provided excellent customer service through effective communication with internal and external stakeholders
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance. Maintaining company compliance with local, state, and federal laws, in addition to established organizational standards.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth. Reduced employee turnover by 3% year one, by 7% year two, 12% year three by analyzing exit interview data and implementing targeted retention strategies.
Director of Operations & Training and Development
SODEXO
Flagstaff, AZ, USA
08.2007 - 07.2020
- As Director of Operations, my sales for 2016 increased by 4.6% on $16.5 million in sales, our total account sales exceed $32.5 million. Field contribution in 2016, (which is my profit before taxes), increased by 37.2%. The 12 units under my direct supervision exceed our targeted labor budget by an 80-point margin and my current labor for 2016 has been reduced by 2%, without affecting efficiency.
- Vendor and Product compliance increased by 6.5% for 2016. As the Regional Safety Coordinator, I am responsible for 38 food service operations and their compliance to company, state and federal health code policies, including all training in food and physical safety. This responsibility includes the oversight of three states in Safety compliance and Risk Management.
- In 2016, all 38 units under my direction achieved Gold Standard in NSF Audits. My units include National Brands as well as account specific brands with additional new Food service projects to open in fall of 2016 and a complete renovation of Resident Dining to be completed in Fall of 2017.
- Director of Operations for the Arizona Cardinals NFL Summer Training Camp. Responsible for all menu development and dietary needs of players and staff. Oversight of all VIP and catering events on campus and in community. Vendor procurement and all billing and inventory control to meet with expectations of Cardinal’s front office.
- Regional Safety Coordinator: Risk management and Safety: compiling information of incidents/accidents to set new standards in employee safety and engagement. Member of Project Team with Coconino County Health Department to revamp current health codes.
- Human Resource management is a key responsibility of my position, as I serve as a link between management and employees by handling questions, interpreting and helping to resolve work related problems.
- In this role I have achieved a Staff Retention rate of 63% in 2013, 65% 2014, 68% 2015 and 69.5% in 2016. Having a strong commitment to respect and fair treatment of employees as well as training and providing the tools for our staff to succeed, this has helped us achieve these results.
- Team Project member in the development of Workplace Violence Training. This is now a requirement for all managers and supervisors to complete companywide.
- With my responsibility for all Food Management from Inventory control, Plate Cost to Vendor and Product Compliance I have achieved a steady growth in client satisfaction and meeting and exceeding my targeted budget.
- In this role I helped with the creation of a new food program option called Simple Servings. This creation provided our client with Gluten free and Allergy free food options at a specific food platform. This program is now a companywide expectation and requirement for all food service accounts.
- Volume Operational success and management of all these areas of responsibility demand constant communication, planning and commitment to my staff and leadership. Weekly meetings are a standard to go over opportunities for success and ideas for continuous improvement and encourage my staff to take ownership of their areas of responsibility.
- Streamlined operational processes to enhance efficiency across service delivery teams.
- Designed and implemented comprehensive training programs to enhance employee skills and performance.
- Collaborated with leadership to align training initiatives with organizational goals and strategies.
- Conducted needs assessments to identify skill gaps and tailored training solutions accordingly.
- Oversaw the development of competency models to drive performance expectations and inform talent management decisions.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all company departments.
Food Service Manager
SODEXO
Davis, CA, USA
06.2005 - 08.2007
- As the Food Service manager at this account, I was responsible for the scheduling of all staff, this included working with the Chef and Sous Chefs on their production staffing needs.
- I performed Inventories to meet company expectations and budgets. Responsible for the operation of convenience store that was adjacent to our dining facility. Meeting the expectations of our client in the school year as well as the summer conference season.
- Ordering and Vendor compliance were keys to meeting the operational success of both the dining unit as well as the c-store.
- In charge of Monthly Safety Training and all food safety requirements for my tenure at this account the unit achieved Gold Standards for all NSF Audits.
- Picnic day at the university was an annual event in which the surrounding community as well as the student population attended a one-day event which exceeded 125,000 visitors. Being responsible for a food booth in my first year I achieved $30,000 in sales for the day.
Education
Certification - Internal Investigations Program
Society For Human Resource Management (SHRM)
Online11.2023
Bachelor of Science - Theology and Biblical Studies
Liberty University
Lynchburg, VA06.2019
Certificate - Professional in Human Resources (PHR)
HR Certification Institute National Organization
Online11.2014
Certificate of Technical Studies - Certificate – Professional Human Resource Manager
Society For Human Resource Management (SHRM-CP)
Online11.2014
Master Certificate - Human Resource Management
Villanova University
Villanova, PA07-2014
Some College (No Degree) - Nursing Management Care-ICU Tech
United States Naval Hospital Corps School, USN
Bethesda, MDSkills
- Strategic leadership and Leadership Training and Development
- Budget management
- Employee relations management, grievance resolution, Corrective action development, and Coaching and guidance
- Confidential investigation manager
- EEO compliance management
- Development and Implementation of Employee performance evaluation programs, and Employee retention initiatives through employee engagement strategies
- Regulatory compliance, Risk assessment, Labor law expertise, and HR Policy development and implementation
- Workforce retention strategies and Talent acquisition
- Instructional program development and training
Affiliations
- Society of Human Resource Management
- American Society of Training and Development
- American Management Association
- Corporate Leadership Council
- National Restaurant Association
- CATALYST
Certification
- SHRM - Society for Human Resource Management certification
- SHRM-CP - SHRM Certified Professional
- HR Certification Institute National Organization
- Certificate – Professional in Human Resources (PHR)
- Certified Internal Investigator, Society for Human Resource Management (SHRM) - 2023
- Master Certificate – Human Resource Management, Villanova University - 2014
Timeline
Human Resource Manager
City of Flagstaff
09.2020 - 12.2023
Director of Operations & Training and Development
SODEXO
08.2007 - 07.2020
Food Service Manager
SODEXO
06.2005 - 08.2007
Certification - Internal Investigations Program
Society For Human Resource Management (SHRM)
Bachelor of Science - Theology and Biblical Studies
Liberty University
Certificate - Professional in Human Resources (PHR)
HR Certification Institute National Organization
Certificate of Technical Studies - Certificate – Professional Human Resource Manager
Society For Human Resource Management (SHRM-CP)
Master Certificate - Human Resource Management
Villanova University
Some College (No Degree) - Nursing Management Care-ICU Tech
United States Naval Hospital Corps School, USN
Continuing Education
- Compliance Management
- Customer Service
- Human Resources
- Operations
- Performance Management
- Employee Relations
- Finances
- Risk Management