Alan Rodriguez

• Facilitated timely order fulfillment by coordinating closely with transportation providers and supply chain partners.
• Expedited urgent shipments as necessary, effectively managing time-sensitive requests from customers or internal departments.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Responded to emails in a timely manner
• Increased overall warehouse productivity through cross-training in multiple job functions, providing flexibility within the team.

• Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Developed strategies for improving operational efficiency and customer service levels.

• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Monitored self-checkout systems and provided assistance or intervention where required.

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• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Educated customers on special pricing opportunities and company offerings.
• Delivered service and support to each customer, paving way for future business opportunities.
• Placed completed orders at pick-up counter and alerted customers to retrieve items.
• Recorded customer orders by answering phone or taking information in person.

• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Escorted customers to desired merchandise location.
• Worked closely with front-end staff to assist customers.
• Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.