Alan Rodriguez
Los Angeles,CA
Summary
Professional in aviation ground services, bringing valuable hands-on experience in aircraft handling and turnaround processes. Proven track record of supporting team efforts and ensuring timely and safe operations. Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members.
Overview
19
19
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
04.2022 - Current
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated cargo loading and unloading, ensuring adherence to safety protocols.
- Assisted in the training of new ramp agents on operational procedures.
- Monitored and reported maintenance needs for ground handling equipment.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Ramp agent
Menzies Aviation
01.2012 - 04.2022
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated baggage handling processes to maximize efficiency and accuracy.
- Collaborated with team members to manage on-time departures and arrivals.
- Mentored new ramp agents on operational procedures and safety protocols.
- Conducted safety checks on equipment and facilities to maintain compliance standards.
Sales associate
Robert Wayne
01.2011 - 01.2011
- Delivered exceptional customer service by actively engaging with clients and addressing inquiries.
- Maintained in-depth product knowledge to effectively assist customers in making informed purchasing decisions.
- Processed transactions accurately and efficiently using point-of-sale systems to enhance checkout experience.
Sales associate
Macys Inc
01.2008 - 01.2011
- Trained new associates on store policies, procedures, and best practices to ensure consistent service quality.
- Assisted in inventory management by conducting regular stock checks and maintaining organized product displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
InNOut Burger
01.2008 - 01.2008
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of menu items to provide excellent customer service and recommendations.
- Assisted in training new staff on register operations and customer service protocols.
Inventory
Abercrombie
01.2007 - 01.2008
- Optimized inventory management, ensuring adequate stock levels of essential parts while minimizing excess inventory expenses.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Maintained accurate inventory and sales records for department.
Education
H.S. Diploma - Major
Leuzinger High
Lawndale, CA01.2008
Skills
- Sales and retail
- Airport experience
- Account Development
- Customer Service
- Top Loader certified
- Training/Skills Development
- Problem-solving
- Ramp service
- Safety procedures
- Team leadership
- Load planning communication
Career Objective
Customer service professional with 5 years experience interacting with the public. Highly qualified in servicebased, hospitality positions requiring an emphasis on customer satisfaction in a fastpaced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.
Timeline
Ramp Agent
Delta Air Lines, Inc
04.2022 - Current
Ramp agent
Menzies Aviation
01.2012 - 04.2022
Sales associate
Robert Wayne
01.2011 - 01.2011
Sales associate
Macys Inc
01.2008 - 01.2011
Cashier
InNOut Burger
01.2008 - 01.2008
Inventory
Abercrombie
01.2007 - 01.2008
H.S. Diploma - Major
Leuzinger High