Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alan Romulus

Port Saint Lucie

Summary

Experienced with team leadership, inventory management, and customer service. Utilizes strategic planning and staff training to enhance store operations and customer satisfaction. Track record of maintaining high standards and fostering teamwork for optimal results.

Overview

19
19
years of professional experience

Work History

Store Leader

Gamestop
09.2021 - Current
  • Responsible for hiring staff
  • Responsible for making store schedules
  • Responsible for making store hit goals (out of 6 store was consistently 5
  • Responsible for running two store simultaneously
  • Store 2727
  • (5/23-1/25) -Store 3373
  • Coordinated promotional events, driving traffic and increasing overall sales volume during campaigns.
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
  • Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
  • Assistant Store Leader(05/20-09/21)-Store 3640
  • Senior Guest Advisor(02/19-05/20)-Store 2727 Guest Advisor(10/17-02/19)-Store 2727
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Dispatcher

Sleepy's/Mattress Firm/Steinhoff International
12.2014 - 10.2017
  • Responsible for setting appointments
  • Responsible for assisting drivers on road
  • Responsible for all departments daily emails and phone calls (between 50-200 each)
  • Managed communication between drivers and warehouse staff to ensure timely product deliveries.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Oversaw scheduling of delivery appointments, ensuring adherence to customer time preferences.
  • Trained new dispatch team members on software systems and standard operating procedures.

Dispatcher

Island Transportation
05.2014 - 12.2014
  • Responsible for routing trucks daily
  • Responsible for taking customer orders
  • Tasked with making sure drivers routes went smoothly
  • Coordinated daily routing and dispatching of deliveries to optimize operational efficiency.
  • Implemented process improvements that enhanced response time for order inquiries and issues.
  • Developed contingency plans for unexpected delays, maintaining service reliability during peak periods.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Customer Service Representative

All Phase Logistics
05.2011 - 06.2013
  • Responsible for tracking shipments
  • Responsible for making sure customer's demands are met
  • Customer Service Manager(6/13 - 6/14)
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing and tracking using company-specific logistics software.
  • Collaborated with team members to enhance service delivery and streamline operations.
  • Provided training and support to new staff, fostering a collaborative work environment.
  • Implemented process improvements that enhanced overall customer satisfaction levels.
  • Developed and maintained strong relationships with clients, ensuring repeat business opportunities.
  • Analyzed customer feedback to identify trends and recommend service enhancements.
  • Led initiatives aimed at reducing response times and increasing efficiency in service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Dining Room Supervisor/Bartender

Northport Yacht Club
09.2008 - 09.2011
  • Responsible for serving members food and drinks
  • Responsible for a waiting staff of up to fifteen. Worked parties of up to 300 people
  • Supervised dining room operations, ensuring high standards of service and customer satisfaction.
  • Trained and mentored staff on best practices in food service and guest interaction.
  • Coordinated dining room layouts to optimize flow and enhance guest experience.
  • Implemented inventory management practices, reducing waste and improving supply efficiency.
  • Developed and enforced standard operating procedures for dining room service excellence.
  • Resolved customer complaints swiftly, maintaining a positive dining atmosphere.
  • Conducted regular performance evaluations for team members, fostering professional growth and accountability.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
  • Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
  • Maximized table turnover rates by effectively monitoring service pacing while maintaining an attentive atmosphere for diners.
  • Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.
  • Collaborated with management to develop strategies for optimizing restaurant performance and achieving sales targets.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Developed and implemented new cocktail recipes, contributing to seasonal menu changes that attracted new clientele.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Became supervisor in three months.

Garden/Electrical Associate

Home Depot
04.2008 - 10.2008
  • Responsible for helping customers find products they needed
  • Responsible for bring our Home Depot for top grill sales in district
  • Awarded two awards for hard work
  • Accomplishments:

Training Manager

Island Events Marketing
04.2007 - 10.2007
  • Responsible for fund raising for major charities. Responsible for a crew of eight people
  • Selected to go to two top trainer's meetings

Office Manager

Soot Happens Chimney Sweep
06.2006 - 12.2006
  • Responsible for scheduling the trucks routes.
  • Provide support and supervisor to the trucks while they're on the road.

Education

High School Diploma -

West Babylon High School
West Babylon, NY
06-2003

Medical Assistant -

Bradfor Hall Career Institute
Bohemia, NY
12-2008

Skills

  • Store safety
  • Store operations
  • Team management
  • Promotions planning
  • Employee engagement
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Customer loyalty and retention
  • Store merchandising
  • Documentation and reporting
  • Loss prevention procedures

Accomplishments

  • Top Store In the district Q4/2024
  • Top five store in region Q4/2024
  • Created our Monthly Trade Night Events, Which became one of our highest sales days, most profitable days and best metric days each month
  • Bought in an associate who has one of the best sales and metics in region/company
  • Hold record for most videogame reserves per transactions and day/week

Timeline

Store Leader

Gamestop
09.2021 - Current

Dispatcher

Sleepy's/Mattress Firm/Steinhoff International
12.2014 - 10.2017

Dispatcher

Island Transportation
05.2014 - 12.2014

Customer Service Representative

All Phase Logistics
05.2011 - 06.2013

Dining Room Supervisor/Bartender

Northport Yacht Club
09.2008 - 09.2011

Garden/Electrical Associate

Home Depot
04.2008 - 10.2008

Training Manager

Island Events Marketing
04.2007 - 10.2007

Office Manager

Soot Happens Chimney Sweep
06.2006 - 12.2006

High School Diploma -

West Babylon High School

Medical Assistant -

Bradfor Hall Career Institute

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Alan Romulus