Alan Rotger
Ocala,FL
Summary
Experienced Delivery Driver with a strong dedication to customer satisfaction. Highly skilled in optimizing delivery routes, ensuring timely and accurate deliveries while following safety regulations. Proficient in operating GPS systems, conducting vehicle inspections, and handling packages with precision. A strong communicator who maintains professional relationships with customers and team members. Recognized for excellent time management, reliability, and adaptability to changing routes and schedules. Committed to delivering superior service and ensuring customer satisfaction. Utilizes advanced Spanish skills to enhance customer service and collaborate effectively with diverse team members.
Overview
6
6
years of professional experience
Work History
Food Delivery Driver
DoorDash
05.2024 - Current
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
Sales Associate
TruGreen LandCare
11.2023 - 05.2024
- Identified and engaged potential customers through cold calling and door-to-door outreach expanding TruGreen's client base and driving new business.
- Conducted in-home consultations and personalized sales presentations to homeowners, explaining TruGreen’s lawn care services, pricing, and benefits, and addressing customer concerns or questions.
- Assessed clients' lawn care needs and recommended customized service plans based on soil type, lawn condition, and customer preferences, helping increase customer satisfaction and retention.
- Achieved and surpassed monthly sales targets, earning recognition for consistently exceeding performance metrics.
- Built and maintained strong customer relationships by providing exceptional customer service and follow-up, ensuring continued satisfaction and repeat business.
- Promoted seasonal offers, special discounts, and additional services to customers, maximizing sales opportunities and enhancing overall revenue.
- Accurately documented customer information, service agreements, and sales progress using CRM software, ensuring all data was up to date and accessible for follow-up actions.
- Worked closely with fellow associates, technicians, and supervisors to ensure that customer needs were met and services were delivered efficiently.
Non CDL Driver Appliance Delivery
Temco Logistics
09.2023 - 10.2023
- Delivered and installed appliances to customers on time and in excellent condition.
- Utilized job related equipment but not limited to dollies, lifting straps and handheld tools.
- Assisted in loading and unloading cargo, ensuring proper weight distribution for safe transport.
- Updated logs and tracking documents accurately and according to schedule requirements on paperwork and handheld device.
- Provided exceptional service to customers by addressing their needs promptly and courteously during deliveries.
- Demonstrated excellent communication skills when interacting with customers, resolving issues professionally and quickly.
Construction Laborer (Septic Tank Fabrication)
Del Zotto Products
02.2023 - 05.2023
- Assisted in building concrete septic tanks for residential and commercial properties, including formwork, pouring concrete, and tank assembly.
- Worked with a team of skilled laborers to ensure precise measurements and construction tolerances were maintained throughout the fabrication process.
- Performed tasks such as leveling, reinforcing, and curing the tanks to ensure the highest level of quality control.
- Utilized hand and power tools to assemble and finish septic tank components.
- Ensured compliance with local zoning and environmental regulations during the manufacturing process.
- Prepared and maintained work areas to minimize safety hazards, adhering to strict safety protocols.
Maintenance Transportation Fleet
AutoZone
03.2022 - 01.2023
- Managed routine maintenance and emergency repairs for fleet of delivery vehicles, ensuring they remained operational and met safety standards.
- Coordinated with parts suppliers to order replacement parts and maintain inventory of commonly used components, minimizing vehicle downtime.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Worked closely with warehouse teams to ensure that fleet vehicles were available for timely delivery and pickups of parts, ensuring customer orders were fulfilled efficiently.
- Ensured that all fleet vehicles complied with safety regulations, including regular inspections and documentation, reducing the risk of accidents and breakdowns.
Warehouse Associate
Chewy Warehouse
06.2021 - 12.2022
- Accurately picked, packed, and prepared customer orders for shipment in a high-volume, fast-paced environment, ensuring all orders were processed within set time frames.
- Assisted with receiving, organizing, and stocking incoming products, utilizing barcode scanners and inventory management software to track stock levels and maintain accuracy.
- Conducted thorough quality checks on outgoing orders to ensure accuracy and prevent errors or damaged goods from reaching customers.
- Verified and recorded shipments, processed returns, and ensured timely delivery of products to customers by coordinating with shipping carriers.
- Adhered to safety protocols, including proper lifting techniques, use of personal protective equipment (PPE), and safe operation of warehouse machinery.
- Worked collaboratively with team members and supervisors to meet daily and weekly production goals while maintaining a positive and efficient work environment.
Sales Associate
Foot Locker
06.2019 - 12.2020
- Provided exceptional customer service by assisting customers in selecting the right footwear and athletic apparel based on their needs, preferences, and style, ensuring an excellent shopping experience.
- Demonstrated in-depth knowledge of store products, including the latest sneaker releases, performance shoes, and apparel, to help customers make informed purchasing decisions.
- Met and exceeded daily and monthly sales targets, contributing to the overall success of the store and helping drive revenue growth.
- Processed sales transactions accurately using point-of-sale (POS) systems, including cash, credit, and mobile payments.
- Monitored stock levels, restocked shelves, and assisted with inventory audits, ensuring that high-demand products were available for customers.
- Worked closely with team members to maintain a clean, organized, and welcoming store environment, ensuring a positive and efficient workplace.
- Addressed and resolved customer concerns and complaints with professionalism, turning potentially negative experiences into positive outcomes.
Skills
- Safe Vehicle Operation
- Route Optimization & Time Management
- Customer Service Excellence
- Package Handling & Delivery Accuracy
- Navigation & GPS Proficiency
- Attention to Detail
- Vehicle Inspection & Maintenance Awareness
- Scanner & Technology Proficiency
- Adaptability & Problem Solving
- Independence & Reliability
- Team Collaboration & Communication
- Bilingual (Spanish)
Timeline
Food Delivery Driver
DoorDash
05.2024 - Current
Sales Associate
TruGreen LandCare
11.2023 - 05.2024
Non CDL Driver Appliance Delivery
Temco Logistics
09.2023 - 10.2023
Construction Laborer (Septic Tank Fabrication)
Del Zotto Products
02.2023 - 05.2023
Maintenance Transportation Fleet
AutoZone
03.2022 - 01.2023
Warehouse Associate
Chewy Warehouse
06.2021 - 12.2022
Sales Associate
Foot Locker
06.2019 - 12.2020