Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alan Sanchez

Rio,NM

Summary

Enthusiastic Senior Customer Service Representative with more than 3 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards. Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue and resolving conflicts.

Overview

9
9
years of professional experience

Work History

Senior Customer Service Representative

Bank Of America
09.2017 - 12.2022
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.

Hazmat Tanker Driver

Frontier Tank Lines
02.2022 - 09.2022
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Performed regular inspections on tanker trucks, identifying issues requiring repair.
  • Executed correct processes when delivering chemicals on highways, meeting Department of Transportation standards for every load.
  • Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
  • Operated power tools, industrial cleaning equipment and sprayers to remove harmful substances from surfaces.
  • Cleaned contaminated equipment or areas for reuse using detergents or solvents, sandblasters or steam cleaners.
  • Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.

Infantry

Army National Gaurd
06.2014 - 06.2022
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Led fire teams during battle drills and training exercises.
  • Attached to border patrol , conducted searches camera operation and radio op.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Used variety of law enforcement databases such as [Type] and [Type].
  • Surveilled land borders from covert locations to detect and apprehend undocumented aliens and smugglers.
  • Detected and prevented terrorists and terrorist weapons from entering country.
  • Conducted traffic patrols and vehicle checks to identify people attempting to illegally cross United States border.
  • Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.

Education

No Degree - CDL License

Phoenix's School Truck Driving
Albuquerque, NM
08.2021

High School Diploma -

Santa Fe High School
Santa Fe, NM
05.2014

Skills

  • Product Location
  • Step Instructions
  • Credit and Debt Card Processing
  • Appointment Booking
  • Telephone Etiquette
  • Client Engagement
  • Training and Development
  • Coaching and Mentoring
  • Customer Support
  • Quality Assurance

Languages

Spanish
Native or Bilingual

Timeline

Hazmat Tanker Driver

Frontier Tank Lines
02.2022 - 09.2022

Senior Customer Service Representative

Bank Of America
09.2017 - 12.2022

Infantry

Army National Gaurd
06.2014 - 06.2022

No Degree - CDL License

Phoenix's School Truck Driving

High School Diploma -

Santa Fe High School

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Alan Sanchez