Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alan Sandy

Pasadena,MD

Summary

Dynamic manager with a proven track record in strategic personnel allocation and cost-saving initiatives. Expertise in effective communication and customer relationship management. Committed to driving operational excellence and enhancing team performance. Results-oriented professional with over 14 years of experience in hospitality and customer service. Expertise in time management, HR knowledge, and inspiring teams to achieve goals. Proven ability to implement cost-saving measures while maintaining high-quality standards. Dedicated professional skilled in strategic resource allocation and employee development. Known for fostering positive customer relationships and implementing effective solutions to enhance service quality. Ready to leverage expertise to drive profitability and customer satisfaction.

Overview

22
22
years of professional experience

Work History

Jeff Safacon

Head Editor Of The ATA Magazine - 443 - 994 - 1621
01.2006 - Current
  • Long-time client of Vonny Cleaning and can provide feedback and recommendation.

Manager on Duty

Vonny Cleaning, Small Family Owned And Operated.
05.2004 - Current
  • I implemented cost-saving measures through careful budget planning and expense analysis to maximize profitability.
  • I proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • I evaluate employee performance and convey constructive feedback to improve skills.
  • I conduct routine inspections to check quality and compliance with established specifications.
  • I demonstrate superlative cleaning skills backed up by 20 years of experience, since I was 11 years old.

Steve Ames

ASR Finance Advice - Owner - 410 703 9999
01.2004 - Current
  • I Run errands to help with daily tasks, enabling Mr. Ames to focus on more pressing duties.
  • Steve Ames is a long-time client of Vonny Cleaning, and currently, I'm his personal assistant and friend; I help Mr. Ames, who now lives with Parkinson's disease.

Front of House Server and FoodRunner

Double T Diner
05.2022 - 11.2022

Processed orders have been sent to kitchen employees for preparation.

Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.

Displayed excellent interpersonal skills when interacting with a diverse clientele on a daily basis.

Provided service with a smile and attention to detail, excelling through periods of high stress and busy hours.

Assistant Manager

Anthony Price, D.M. Advance Auto Part 301 775 5244
01.2020 - 09.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations, and assisted team members with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines, prioritized, and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Assisted in managing daily operations of auto parts retail environment.
  • Coordinated inventory management and stock replenishment processes efficiently.
  • Trained new employees on company policies and customer service standards, offering myself as an example at all times..
  • Supported the implementation of promotional campaigns to drive sales.
  • Utilized point-of-sale systems for accurate transaction processing.
  • Maintained up-to-date knowledge of company products and services.

Outsourced Consultant

Maryland Department Of Agriculture
09.2015 - 12.2017

Signed an N.D.A.

  • I basically consulted on all personnel-related affairs across the state.
  • I demonstrated natural clerical skills. I demonstrated data entry and data analysis skills.
  • I demonstrated articulate communicatory skills, both verbal and written.

Front of House Manager

George's Seafood & Grill
07.2012 - 01.2014
  • Ensured the unequivocal enjoyment, comfort, and satisfaction of guests by inspiring my team to ascend by cross-training them and displaying a tangible interest in their overall well-being and success.
  • Cultivated, goal-oriented, wonderful customer service.
  • Inspired my team on a daily basis to foster in them patience, a mild manner, and empathy towards our customers.
  • Lead in all efforts as a team to demonstrate diligence, common sense, and focus during stressful, busy hours.
  • Assisted the front of the house in managing reservations and attending to the needs of all customers.
  • Invigorated old-fashioned customer service principles.
  • Demonstrated strategic and efficient allocation of personnel and resources.
  • Personally interview and hire Front of House staff in order to maintain a superlative quality of service.
  • Collaboratively addressed customer complaints, prepared weekly schedules, and directed weekly staff meetings.
  • Collaboratively track inventory of alcohol.
  • Collaboratively implemented effective inventory control regulations and procedures to reduce FOH discrepancies.

Food Runner

Buddy's Crabs & Ribs
03.2009 - 08.2012
  • I provided service to customers with a smile, even through busy hours, regardless of personal situations.
  • Prioritized in order to assist the kitchen staff in areas.
  • Collaboratively ensured the enjoyment and satisfaction of customers.
  • My primary duty was to run food to the customer from the kitchen in a timely manner.
  • Delivering accurately completed orders to the customer's table.
  • Collaborate with the prep staff and buffet staff to be ready for the day.

Education

Associate of Science - Automotive Technology

Center of Applied Technology
Edgewater, MD
08.2012

High School Diploma -

Annapolis High School
Annapolis, MD
06.2012

Skills

  • Proficient in attitude, attributes, and skills assessment
  • Talented in inspiring and fostering healthy business relations among diverse teams, and different types of specialized professionals in order to lead collaboratively
  • Knowledgeable in data-driven decision-making and human resources from experience
  • Leadership through goal-oriented investment in people's careers and wellness
  • Strategic allocation of personnel and resources
  • HR knowledge through experience, skilled at maintaining balance in employee attitude vs employee satisfaction spectrum
  • Customer relationship management through cordial and diligent service
  • Effective communication
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Clerical support
  • Active listening proficiency

Languages

Spanish
Professional

Timeline

Front of House Server and FoodRunner

Double T Diner
05.2022 - 11.2022

Assistant Manager

Anthony Price, D.M. Advance Auto Part 301 775 5244
01.2020 - 09.2022

Outsourced Consultant

Maryland Department Of Agriculture
09.2015 - 12.2017

Front of House Manager

George's Seafood & Grill
07.2012 - 01.2014

Food Runner

Buddy's Crabs & Ribs
03.2009 - 08.2012

Jeff Safacon

Head Editor Of The ATA Magazine - 443 - 994 - 1621
01.2006 - Current

Manager on Duty

Vonny Cleaning, Small Family Owned And Operated.
05.2004 - Current

Steve Ames

ASR Finance Advice - Owner - 410 703 9999
01.2004 - Current

Associate of Science - Automotive Technology

Center of Applied Technology

High School Diploma -

Annapolis High School