ALAN SANTANA
East Elmhurst,NY
Summary
Dynamic sales consultant with proven success at Paragon Acura #1 Certified Pre Owned Acura dealership in the world, focused and aiming to leverage my abilities. Known for being efficient and reliable, consistently providing excellent and friendly service. Have developed strong people and selling skills through sales and marketing experience. Motivated, attentive to details, and dedicated to maximizing efficiency in the role at your location. I've ran my own business on social media and built it from ground up to over 1K followers. I've done more than hundreds of face to face deals and have experience promoting/advertising and dealing with hundreds of inventory.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Paragon Acura
WOODSIDE, NY
07.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs, and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service, followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers. Generated increased sales revenue through effective lead generation and follow-up efforts.
- Assist customers in completing financial applications, verifying income, and ensuring documentation is accurate for loan processing.
- Provide exceptional customer service, answering customer inquiries about loan terms, financing options, and payment plans.
- Utilized dealership CRM systems such as CDK for customer management, and leveraged tools for inventory tracking, as well as apps for monitoring incoming trade-ins, locating held vehicles, and managing inventory flow.
- Won Top Salesperson of the Month with units and gross profit in February 2025.
STORE DRIVER
Advance Auto Parts
Jackson Heights, New York
02.2024 - 07.2024
- Ensured timely delivery of customer orders while providing exceptional service.
- Familiarized with car parts and part ID numbers to enhance order accuracy.
- Established strong relationships with mechanics and automotive repair shops providing excellent service.
- Utilized GPS systems to navigate routes efficiently, adhering to scheduled delivery times.
- Maintained a clean and safe work environment by following safety protocols.
- Followed traffic laws and transportation procedures for safe vehicle operation.
- Drove company vehicle on assigned routes for reliable customer deliveries.
- Lifted and transported items weighing up to 50 pounds regularly.
AMAZON DELIVERY DRIVER
DNAL Logistics
Maspeth, New York
11.2023 - 02.2024
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Maintain a safe and clean work environment by following Amazon’s safety protocols and guidelines.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Drove company vehicle on assigned routes to make deliveries to customers.
- Lifted up to 50 lbs regularly.
Line Cook
LEVY USTA
Flushing, New York
08.2023 - 09.2023
- Company Overview: US Open, Flushing, NY
- Cook and Prepare high quality desserts for the VIP suites (JP Morgan Chase, Emirates Airline, American Express, US Open, and much more)
- Work in a fast-paced environment.
- Provide hospitality for guests.
- Keeping stock of orders and kitchen inventory.
- Followed numerous recipes to create dishes.
- US Open, Flushing, NY
Cashier/Cook
Wendy's
Laguardia Airport, Queens, New York
05.2021 - 07.2021
- Ensure food safety and quality standards are met.
- Maintain high standards of food quality, customer service, and cleanliness to ensure customer satisfaction and repeat business.
- Ensure compliance with all airport security protocols and procedures.
- Regularly lifting heavy objects.
- Teamwork.
Secretary
Metropolitan WoodWorks Corp.
Bronx, New York
09.2020 - 11.2020
- Manage and organize documents, files, and records for easy retrieval and reference.
- Answer phone calls.
- Write invoices.
- Maintain confidentiality of sensitive information.
Education
High school or equivalent -
Information Technology High School
Long Island City12.2021
Freshmen - Business Management Major
Queensborough Community College
QueensSkills
- Bilingual (English & Spanish)
- Consultative Sales Techniques
- Inventory Management & Tracking
- Customer Relationship Building
- Attention to Detail
- Lead Generation
- CRM system utilization
- Safety protocol adherence
Timeline
Sales Consultant
Paragon Acura
07.2024 - Current
STORE DRIVER
Advance Auto Parts
02.2024 - 07.2024
AMAZON DELIVERY DRIVER
DNAL Logistics
11.2023 - 02.2024
Line Cook
LEVY USTA
08.2023 - 09.2023
Cashier/Cook
Wendy's
05.2021 - 07.2021
Secretary
Metropolitan WoodWorks Corp.
09.2020 - 11.2020
High school or equivalent -
Information Technology High School
Freshmen - Business Management Major
Queensborough Community College
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