Alan Silva
Salt Lake City,UT
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Global Janitorial Services. Expert in office administration and customer relations, achieving high client retention rates through exceptional service. Skilled in document management and organizational strategies, significantly reducing costs and streamlining processes. Demonstrates strong multi-tasking ability and clear communication, driving company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Global Janitorial Services
11.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Account Manager
Alta Janitorial Services
07.2017 - 10.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Education
Bachelor of Science - Mathematics
Universidade Federal Do Rio De Janeiro
Brazil12.1991
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Operations Management
- Human Resources
- Scheduling and calendar management
- Administrative Support
- Document Management
Certification
- Administrative Assistant Certificate Training - BYU-I
- Basic Accounting Certificate - Ensign College
- Business and Leadership Skills - BYU-I
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Global Janitorial Services
11.2022 - Current
Account Manager
Alta Janitorial Services
07.2017 - 10.2022
Bachelor of Science - Mathematics
Universidade Federal Do Rio De Janeiro