I enjoy wood working, building craft projects out of wood, selling my stuff at craft shows But most of all I enjoy spending quality time with my family and friends, out on the lake, at the house or where ever life takes us
Alan Smith
Guthrie,OK
Summary
Secure a responsible career to fully utilize my training and skills, while making a significant contribution to the success of the company.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor Trulo Homes Quail Village
Red River Development
10.2023 - Current
- 215 individual homes on 25 acres
- Property Start Up/ Lease up
- Overseen all punch lists from phase to phase as being built, 9 phases in total. Worked with the builder, subcontractors, and corporate, to coordinate work to be accomplished.
- Write reports, follow budgets, get estimates, and schedule contractors.
- Maintain the Property and pool
- Travel and help other property start-ups in other states
- Train/ work with other Supervisors
- Give monthly maintenance collaboration meetings via zoom for 5 properties
- Schedule and complete work orders, close out in Yardi
- Appliance repair
- Supervised daily maintenance operations to ensure facility safety and operational efficiency.
- Coordinated scheduling of maintenance activities to optimize workflow and resource allocation across multiple sites.
- Collaborated with management on budget planning for maintenance projects, aligning resources with organizational goals.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Provided guidance to management regarding project bids for onsite improvements.
- Promoted continuous improvement by encouraging staff to suggest innovative ideas for process enhancements and cost-saving initiatives.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Negotiated contracts with vendors for cost-effective materials procurement.
Service Manager at Scott Mountain By The Brook
Cottonwood Residential
10.2022 - 07.2023
- 262 units
- Work orders, inspections and make readies through Entrata along with Makin PO’s
- Maintain the pool
- Schedule employees for daily work
- Complete work orders, make ready units, conduct move out inspections, conduct annual inspections of property and units, order supplies, work with a budget. Keeping resident relations is a top priority.
- Conducting daily property walks, weekly property inspections, weekly exterior light inspections.
- Scheduling vendors
- After hours emergencies
- Led customer service initiatives to enhance resident satisfaction and retention.
- Streamlined operations by implementing effective maintenance tracking systems and processes.
- Trained and mentored staff on best practices for property management and tenant relations.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Maintenance Supervisor at Shenandoah Apartments
Cushman and Wakefield
Tigard, Oregon
03.2021 - 12.2022
- 107 units Section 8 Housing
- Completing make ready units
- Scheduling of all vendors
- Ordering supplies
- Work orders- Prioritize, complete and close out in Yardi.
- Property walks- Weekly exterior inspections and annual unit inspections.
- Taking care of the pool. CPO Certified
- Supervised maintenance team to ensure timely completion of service requests.
- Developed and implemented preventive maintenance schedules for building systems.
- Coordinated training programs for staff on safety protocols and equipment use.
- Mentored junior staff in troubleshooting techniques and effective problem-solving strategies.
- Collaborated with vendors to negotiate service contracts and secure competitive pricing.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Scheduled and oversaw maintenance, repair and installation activities.
- Contributed to development, implementation, and execution of maintenance programs.
- Assisting other properties when needed
- After hour emergencies
- Monitor and maintain property inventory
- Renovation management: Create job lists and preform punch walks
Maintenance Supervisor
C&R Real Estate/ Property Management
Portland, OR
10.2013 - 03.2021
- Conducted property analysis at multiple properties and over 1600 units
- Inspected grounds, buildings, pools and spa, carwash, and laundry mats.
- Trained and mentored junior maintenance staff on best practices and safety protocols.
- Developed training materials for staff to enhance skills and knowledge.
- Managed vendor relationships to coordinate external service contracts and repairs efficiently.
- Trained and Mentored Supervisors for 5 different properties.
- Won Best Property for two of the locations that I supervised.
- Received, the commitment to excellence award in 2016
- Nominated Maintenance Manager of the year in 2019
- Oversaw 287 units
- Supervised 3 employees
- Employee relations including recruiting
- Training, scheduling, ordering, Doing make ready units, completing work orders, taking care of the pool and spa. Work closely with office staff, unit inspections, and writing reports.
- Supervised daily maintenance operations to ensure facility safety and functionality.
- Led emergency response initiatives to address urgent maintenance issues promptly and effectively.
- Managed a team of maintenance technicians, providing ongoing training and support to ensure their success.
- Established strong relationships with vendors, leveraging these connections for priority service when urgent needs arose.
- Enhanced tenant satisfaction through proactive communication and prompt resolution of maintenance concerns.
- Maintained accurate records of all maintenance tasks completed, ensuring compliance with regulatory requirements.
- Reduced maintenance costs by negotiating with vendors for more cost-effective service contracts.
- Streamlined work order processing, resulting in faster response times to tenant requests.
- Mentored junior staff members in developing their skills as building maintenance professionals while fostering a collaborative work environment focused on continuous improvement efforts across all aspects of facility management operations.
- Supervised the completion of major renovation projects while adhering to strict deadlines and budgets.
- Coordinated scheduling for routine maintenance tasks, minimizing disruption to tenants'' daily activities.
- Worked closely with property management to address short-and long-term building improvement goals.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Followed preventive maintenance schedule to support building systems functionality.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Established and enforced safety protocols and guidelines for staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Conducted regular inspections to identify repair needs, enhancing overall property condition and tenant satisfaction.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement in maintenance practices.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Reduced downtime by quickly diagnosing and repairing issues.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Tracked and managed department costs for good budget adherence.
- Scheduled and oversaw maintenance, repair and installation activities.
Education
Lane Community College
01.1992
Skills
- Organization/time management
- Trouble shooting
- Contractor Relations
- Electrical
- CPO Certified
- Maintenance recordkeeping
- Work order management
- HVAC system troubleshooting/ EPA Certified
- Inventory monitoring
- Vendor relationship management
- Quality control
- Emergency response
- Employee performance evaluation
- Deadline management
- Employee performance assessment
- Dependable and consistent
- Team collaboration
- Employee safety training
- Job prioritizing
- Adaptability and flexibility
Accomplishments
Nominated for Maintenance Manager of the year.
Multiple properties of mine voted best property of the year at the Ace Awards in Portland, OR.
Certification
- US Navy (BM3) 1987-1993
- CPO Certified
- EPA Certified
Interests
Timeline
Maintenance Supervisor Trulo Homes Quail Village
Red River Development
10.2023 - Current
Service Manager at Scott Mountain By The Brook
Cottonwood Residential
10.2022 - 07.2023
Maintenance Supervisor at Shenandoah Apartments
Cushman and Wakefield
03.2021 - 12.2022
Maintenance Supervisor
C&R Real Estate/ Property Management
10.2013 - 03.2021
Lane Community College
Interests
Spending time with my family, friends, and woodworking.