ALAN SPEER
Altamonte Springs
Summary
Driven Parts Counter Person with a proven track record at HEADQUARTER HYUNDAI, enhancing customer satisfaction and streamlining inventory management. Excelled in building strong client relationships through personalized service and efficient order processing. Skilled in inventory audits and vendor relations, significantly contributing to workplace efficiency and safety. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
25
25
years of professional experience
Work History
Parts Counter Person
HEADQUARTER HYUMDAI
03.2013 - 01.2022
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Organized parts storage and stocked inventory according to established guidelines.
Parts Counter Sales Person
Courtesy Hyundai
03.1997 - 02.2012
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops
Education
High School Diploma -
Robinson High School
Tampa, FL06.1978
Skills
- Invoice Processing
- Goal Setting
- Vendor Relations
- Improving customer satisfaction
- Ordering parts
- Workplace Safety
- Forklift Operation
- Inventory Management
- Shipping coordination
- Cycle counting
- Proficient in [Software]
- Clean Driving Record
Timeline
Parts Counter Person
HEADQUARTER HYUMDAI
03.2013 - 01.2022
Parts Counter Sales Person
Courtesy Hyundai
03.1997 - 02.2012
High School Diploma -
Robinson High School