Alan Suarez Garcia
Guaynabo,PR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Gated Community Security Guard
New Security Investigation
Bayamon
11.2023 - 05.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Stock associate
Consumer beverages
Buffalo, NY
08.2020 - 11.2023
- Greeting customers, responding questions, improving engagement with merchandise and providing outstanding customer service
- Achieve established goals
- Increase in stores sales
- Maintain an orderly appearance though the sales floor
- Maintain correct quantities of items on shelves
- Breaks down and discards empty packaging.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Cashier
Cashier
Rite Aid Pharmacy
Orchard Park, NY
12.2020 - 03.2022
- Greeting customers, responding questions, improving engagement with merchandise and providing outstanding customer service
- Achieve established goals
- Increase in stores sales
- Maintain an orderly appearance though the sales floor
- Stock and Maintain correct quantities of items on shelves.
Education
Criminal Justice
Bryant & Stratton College
Skills
- Work ethic
- Punctuality
- English & Spanish fluency
- Reliability
- Sensitive information handling
- Retail experience
- Team Work
- Problem Resolution
- Client Relations
Timeline
Gated Community Security Guard
New Security Investigation
11.2023 - 05.2024
Cashier
Rite Aid Pharmacy
12.2020 - 03.2022
Stock associate
Consumer beverages
08.2020 - 11.2023
Criminal Justice
Bryant & Stratton College