ALAN TELLEZ VIDAL
Beaverton
Summary
Achieved high customer satisfaction through effective communication and relationship-building. Delivered thorough vehicle inspections, contributing to overall service excellence. Maintained organized and safe workspaces, demonstrating meticulous attention to detail and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Express Service Technician
Hyundai
05.2025 - Current
- Performed routine maintenance tasks, ensuring vehicles met safety and performance standards.
- Collaborated with service advisors to streamline workflow and improve customer satisfaction.
- Conducted thorough inspections, identifying potential problems before they escalated.
- Trained new technicians on best practices for efficient service delivery and safety protocols.
- Kept shop areas neat, clean, and free of safety hazards.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Read and followed technical documentation to complete accurate repairs.
Retail Customer Sales Associate
Advanced Auto Parts
06.2024 - 03.2025
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Lube Technician
Jiffy Lube
07.2023 - 06.2024
- Inspected vehicles for oil leaks and performed oil leak repairs
- Delivered excellent customer service while handling aspects of quick lube express services
- Kept service area neat and clean and accounted for dealership owned tools and equipment
- Made recommendations for additional servicing based on initial vehicle inspections
- Understood and followed federal, state and local regulations governing disposal of hazardous wastes
- Protected customer vehicles from damage with consistent use of proper safety procedures
Fast Food Worker
Wendys
07.2021 - 02.2022
- Took orders and resolved complaints using effective customer communication skills
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism
- Tallied money accurately, balancing cash drawer at open and close of each day
- Participated in set-up, opening and closing procedures
- Collected and disposed of trash in adherence to set regulations and standards
- Satisfied customers with fast, friendly and knowledgeable service
- Persuaded customers to try food from special menu
- Took orders and processed payments through touchscreen POS systems
- Managed orders from start to finish, verifying quality and quantity before bagging customer items
Education
Bachelor in Mathematics - Mathamatics
Portland State University
Portland, ORHigh School Diploma -
Aloha Hgih School
Aloha, OR06.2023
Skills
- Vehicle Inspection
- OSHA Compliance
- Relationship Building
- Shipment Receiving
- Safety Checks
- Parts Management
- Customer Service
- Customer Service
- Willing to learn
- Hardworking and dedicated
- Multitasking Abilities
- Reliability
- Work area cleanliness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Express Service Technician
Hyundai
05.2025 - Current
Retail Customer Sales Associate
Advanced Auto Parts
06.2024 - 03.2025
Lube Technician
Jiffy Lube
07.2023 - 06.2024
Fast Food Worker
Wendys
07.2021 - 02.2022
Bachelor in Mathematics - Mathamatics
Portland State University
High School Diploma -
Aloha Hgih School