Alan Thomas
North Little Rock,AR
Summary
Versatile and adept, I've honed a broad skill set across trades at the Dept. of Human Services, driving quality and efficiency. Exceling in AASIS, Jira, and Excel, demonstrating an analytical prowess and collaborative spirit that has consistently enhanced team productivity and client satisfaction, embodying a blend of technical mastery and approachable leadership.
Overview
21
21
years of professional experience
Work History
Skilled Tradesman
Dept. of Human Services
Little Rock, AR
08.2023 - Current
- Demonstrated versatility in skill set by mastering various trade techniques across disciplines while consistently producing high-quality work output.
- Used statistical methods to analyze data and generate useful business reports.
- Installed new locks, door handles, and door closers.
- Troubleshot complex issues quickly and accurately, implementing effective solutions that minimized downtime on job sites.
- Collaborated with project managers to ensure timely completion of tasks and seamless integration with other trades.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to enhance overall performance.
Driver Trainer
East End Towing
Little Rock, AR
08.2021 - 08.2023
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Established a positive learning environment, fostering open communication between trainers and trainees.
- Provided detailed reports on driver progress to management, supporting informed decisions regarding staffing needs and promotions.
- Collaborated with management to identify areas of improvement and develop targeted training initiatives.
- Improved fleet efficiency through regular vehicle inspections and maintenance scheduling, optimizing vehicle use.
- Contributed to incident reviews and investigated field occurrences to report to supervisor.
- Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
- Conducted new hire training on multiple routes with preferred work methods and safety.
Driver Supervisor
Routh Wrecker Service
Little Rock, AR
06.2006 - 08.2021
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Streamlined route planning for increased efficiency, resulting in reduced fuel costs and improved time management.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
- Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
- Consistently kept an open line of communication between upper management and driving staff members.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Manager's Assistant, Shift Supervisor
Sonic Drive-in
Conway, Ar
09.2003 - 06.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed and implemented customer service policies to enhance satisfaction.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Education
Some College (No Degree) - Mathematics Education
University of Central Arkansas
Conway, ARDiploma -
North Little Rock High School
North Little Rock, AR05.2000
Skills
- Proficient knowledge of AASIS and Jira (Certified)
- Proficiency in Excel, Word, and creation of data bases (Certified)
- Holder of 15 Certifications from Doormakaba (BEST brand locks and hardware)
- Report Generation
- Teamwork and Collaboration
- Strong verbal and written communication skills
Timeline
Skilled Tradesman
Dept. of Human Services
08.2023 - Current
Driver Trainer
East End Towing
08.2021 - 08.2023
Driver Supervisor
Routh Wrecker Service
06.2006 - 08.2021
Manager's Assistant, Shift Supervisor
Sonic Drive-in
09.2003 - 06.2006
Some College (No Degree) - Mathematics Education
University of Central Arkansas
Diploma -
North Little Rock High School